Senior Insurance Claims Lead & Mentor

Placements24; George; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Medical and retirement benefits

Structured training and development

Job summary

Placements24 in George is seeking a Senior Insurance Claims Assessor to lead and manage a portfolio of claims, ensuring fair resolutions and regulatory compliance. You will mentor junior staff and contribute to process improvements within the George claims team.

The role emphasizes thorough investigations, accurate documentation, and strong collaboration with clients and internal teams to uphold service excellence in the Western Cape region.

Qualifications

• Minimum of 5 years of progressive experience in insurance claims handling.
• In-depth knowledge of insurance principles, policy wordings, and SA legal frameworks.
• Strong analytical and decision‑making capabilities with attention to detail.
• Effective communication and interpersonal skills for client and team engagement.
• INSETA qualifications are advantageous.
• Proficiency with digital claims platforms and MS Office.

Responsibilities

• Manage and process a portfolio of insurance claims from initiation to closure.
• Analyze policy documents and evidence to determine coverage and liability.
• Negotiate settlements within policy limits.
• Provide leadership and guidance to junior claims handlers.
• Maintain detailed records in the claims management system.
• Identify trends and suggest process improvements for George.

Skills

Insurance claims handling

5+ years experience

Analytical decision making

Communication skills

Leadership mentoring

Education

INSETA qualifications

Tools

Digital claims platforms

Microsoft Office

Job description

Placements24 in George is seeking a Senior Insurance Claims Assessor to lead and manage a portfolio of claims, ensuring fair resolutions and regulatory compliance. You will mentor junior staff and contribute to process improvements within the George claims team.

The role emphasizes thorough investigations, accurate documentation, and strong collaboration with clients and internal teams to uphold service excellence in the Western Cape region.