Insurance Claims Specialist: Empathetic Processing

Placements24; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement plan

On-the-job training

Port Elizabeth office

Job summary

Placements24 in Port Elizabeth is seeking an efficient Insurance Claims Handler to manage customer claims from notification through settlement. The role focuses on accurate processing, clear communication with policyholders, and timely liaison with third parties.

You will be organized, detail-oriented, and able to guide clients through potentially stressful times while upholding policy terms and regulatory standards.

Qualifications

• Experience in insurance claims handling or customer service in finance.
• Solid understanding of insurance principles and policy wordings.
• Strong administrative and organizational skills with attention to detail.
• Proficient with claims management software and standard office apps.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Receive, register, and process insurance claims accurately and timely.
• Communicate with policyholders to gather required documentation.
• Assess claims against policy terms and authorize payments within limits.
• Liaise with assessors, repair networks and third parties as needed.
• Maintain accurate records and ensure regulatory compliance.

Job description

Placements24 in Port Elizabeth is seeking an efficient Insurance Claims Handler to manage customer claims from notification through settlement. The role focuses on accurate processing, clear communication with policyholders, and timely liaison with third parties.

You will be organized, detail-oriented, and able to guide clients through potentially stressful times while upholding policy terms and regulatory standards.