Claims Manager - Commercial Property

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive remuneration with annual(b

Medical aid and retirement fund

Generous leave allowance

Professional development opportunities

Supportive team environment in a key.

Job summary

Placements24 is seeking a seasoned Claims Manager to lead the Commercial Property claims team in Port Elizabeth (Gqeberha), Eastern Cape. The role demands strategic leadership and extensive experience in complex property claims to ensure efficient, fair settlements in line with policy terms.

You will oversee a team of claims professionals, develop best practices, and liaise with loss adjusters and legal counsel to drive excellence in claims outcomes for the regional hub.

Qualifications

• 6+ years of experience in insurance claims, with a strong focus on commercial property.
• Proven experience in managing and leading a claims team.
• In-depth knowledge of commercial property insurance policies, principles and practices.

Responsibilities

• Lead, mentor, and manage a team of commercial property claims handlers.
• Oversee the end-to-end claims process, ensuring timely and accurate settlements.
• Develop and implement claims handling best practices and procedures.
• Monitor claims performance metrics and identify areas for improvement.
• Ensure compliance with all relevant legislation and regulatory requirements.
• Manage relationships with external service providers, such as loss adjusters and legal firms.
• Handle complex and high-value commercial property claims personally when necessary.
• Provide training and development to the claims team.
• Contribute to the strategic planning of the claims department.

Skills

Leadership

Team management

Negotiation

Communication

Analytical thinking

Problem solving

Education

Tertiary qualification in Law/Business/Risk Management

Tools

Claims management systems

MS Office

Job description

About the Role

Our client, a well-established insurance company, is seeking a seasoned Claims Manager to lead their Commercial Property claims team in Port Elizabeth . This leadership role requires a strategic thinker with extensive experience in handling and managing complex commercial property insurance claims. You will be responsible for overseeing the entire claims process, ensuring efficient and equitable resolution for clients while adhering to policy terms and company standards. Key aspects of the role include managing a team of claims professionals, developing best practices, and liaising with internal and external stakeholders, including loss adjusters and legal counsel. The ideal candidate will possess exceptional leadership qualities, strong analytical and problem-solving skills, and a thorough understanding of commercial property insurance principles. This is a fantastic opportunity to drive excellence in claims management within a key regional hub for our client in the Eastern Cape .

Key Responsibilities

• Lead, mentor, and manage a team of commercial property claims handlers.
• Oversee the end-to-end claims process, ensuring timely and accurate settlements.
• Develop and implement claims handling best practices and procedures.
• Monitor claims performance metrics and identify areas for improvement.
• Ensure compliance with all relevant legislation and regulatory requirements.
• Manage relationships with external service providers, such as loss adjusters and legal firms.
• Handle complex and high-value commercial property claims personally when necessary.
• Provide training and development to the claims team.
• Contribute to the strategic planning of the claims department.

Requirements

• Relevant tertiary qualification (e.g., Law, Business, Risk Management).
• Minimum of 6 years of experience in insurance claims, with a strong focus on commercial property.
• Proven experience in managing and leading a claims team.
• In-depth knowledge of commercial property insurance policies, principles, and practices.
• Excellent leadership, communication, and interpersonal skills.
• Strong negotiation and conflict resolution abilities.
• Analytical and problem-solving capabilities.
• Proficiency in claims management systems and standard office software.
• Familiarity with the insurance market in the Eastern Cape region is a plus.

Benefits

• Competitive remuneration package including an annual bonus.
• Comprehensive medical aid and retirement fund.
• Generous leave allowance.
• Opportunities for professional development and further qualifications.
• A supportive team environment in a key branch location.

Be instrumental in shaping the future of claims management for our client.