Insurance Claims Specialist

Lesaka Technologies; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Lesaka Technologies in Johannesburg is seeking a diligent Claims Administrator to manage end-to-end insurance claim processes. You will assess, validate and settle claims, while supporting broker-related enquiries, reporting and policy administration tasks, ensuring accuracy and service standards.

The role requires Matric and RE5, with 1–3 years of claims experience as an advantage. Strong data capture, numeracy and customer service skills are essential for success.

Qualifications

• Matric and RE5 are required.
• 1–3 years' experience in claims is advantageous.
• Ability to assess and process insurance claims in line with policies.

Responsibilities

• Assess and validate insurance claims in line with policies.
• Process new claim notifications and gather required documentation.
• Capture, verify and maintain claim information accurately.
• Analyze claims and determine requirements for assessment and settlement.
• Maintain accurate claim records and respond to inquiries.
• Liaise with brokers on enquiries, statements and reports.
• Ensure timely service delivery and compliance with standards.

Skills

Data capturing

Numeracy

Conflict handling

Interpersonal skills

Decision making

Organising

Problem solving

Handling pressure

Email etiquette

Knowledge of customer services

Detail orientation

Projects administration

Education

Matric

RE5

Job description

Lesaka Technologies in Johannesburg is seeking a diligent Claims Administrator to manage end-to-end insurance claim processes. You will assess, validate and settle claims, while supporting broker-related enquiries, reporting and policy administration tasks, ensuring accuracy and service standards.

The role requires Matric and RE5, with 1–3 years of claims experience as an advantage. Strong data capture, numeracy and customer service skills are essential for success.