Insurance Broker - Personal Lines Specialist

Placements24; Rustenburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive base salary

Medical aid plan

Provident fund

Ongoing training and development

Career progression opportunities

Work-life balance initiatives

Job summary

Placements24 in Rustenburg, North West, is seeking a dedicated Insurance Broker specializing in Personal Lines to help clients protect homes, vehicles and personal assets. You will assess needs, advise on suitable policies and partners, and ensure a smooth policy lifecycle with excellent service.

You will source quotes, explain terms, assist with applications, manage renewals, and nurture long-term client relationships while aiming to meet sales targets.

Qualifications

• Matriculation (Grade 12) required; FAIS accreditation preferred.
• Minimum 3 years’ experience as Insurance Broker or similar.
• Strong knowledge of personal lines products (home/auto).
• Excellent sales, negotiation and interpersonal skills.
• Ability to explain complex concepts clearly and simply.
• Experience with CRM systems and MS Office.

Responsibilities

• Consult clients to identify insurance needs and provide expert personal lines advice.
• Source and compare quotes to secure suitable, cost-effective coverage.
• Explain policy terms, limits, exclusions and conditions to clients.
• Assist with applications and gather required documentation accurately.
• Manage renewals, policy changes and client inquiries.
• Support clients during claims and stay updated on market trends.

Skills

Sales

Negotiation

Interpersonal skills

Communication

Client facing

Education

Matriculation

FAIS accreditation

NQF Level 4

Tools

CRM software

Job description

About the Role

Our client, a reputable insurance brokerage firm, is seeking a dedicated and customer-focused Insurance Broker specializing in Personal Lines to join their team in Rustenburg, North West. This role is fundamental to providing clients with tailored insurance solutions for their homes, vehicles, and other personal assets. You will be responsible for understanding client needs, advising on suitable policy options, negotiating with insurers, and ensuring clients receive excellent service throughout their policy lifecycle. The ideal candidate will possess strong sales skills, excellent communication abilities, and a thorough knowledge of personal insurance products. We are looking for an individual passionate about helping people protect what matters most to them and who can contribute to the continued growth of our business in Rustenburg. This position offers a dynamic environment where you can build lasting client relationships.

Key Responsibilities

• Consult with clients to identify their insurance needs and provide expert advice on personal lines products (e.g., household, motor, travel).
• Source and compare quotes from various insurance providers to find the most suitable and cost-effective coverage for clients.
• Explain policy terms, conditions, coverage limits, and exclusions clearly to clients.
• Assist clients with the application process, ensuring all necessary documentation is completed accurately.
• Manage client relationships, including renewals, policy adjustments, and handling inquiries.
• Provide support and guidance to clients in the event of a claim.
• Build and maintain strong relationships with insurance company underwriters and representatives.
• Stay updated on new insurance products, market trends, and regulatory changes affecting personal lines insurance in Rustenburg, North West.
• Achieve sales targets and contribute to the overall profitability of the brokerage.
• Network within the local Rustenburg community to generate new business leads.

Requirements

• Matriculation (Grade 12) is essential; relevant insurance qualifications (e.g., FAIS accreditation, NQF Level 4) are highly advantageous.
• Proven experience (minimum 3 years) as an Insurance Broker or similar client-facing role in the insurance industry.
• Comprehensive knowledge of personal lines insurance products, including home, auto, and other related policies.
• Excellent sales, negotiation, and interpersonal skills.
• Strong ability to explain complex insurance concepts in a clear and understandable manner.
• Proficiency in CRM systems and standard office software.
• Ability to work independently and manage time effectively in a Rustenburg-based office.
• A passion for customer service and building long-term client relationships.
• Willingness to pursue ongoing professional development and training.
• A clean credit and criminal record is required.

Benefits

• Competitive base salary plus attractive commission structure.
• Comprehensive medical aid plan and provident fund.
• Ongoing training and development opportunities to enhance your skills.
• A friendly and collaborative work atmosphere in Rustenburg.
• Opportunities for career progression within the brokerage.
• Work-life balance initiatives.