Installation Supervisor - Durban

Tracker South Africa; Durban; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Tracker South Africa seeks an Installation Supervisor to lead the Installation and Installation Quality Technicians in Durban. You will drive KPI delivery, ensure training, and apply offers with effective customer management to improve experience and operational performance.

You will analyse team performance, prepare daily/weekly/monthly reports, and coordinate with scheduling to maximise productivity while delivering excellent service. Strong leadership and problem-solving are essential.

Qualifications

• Matric NQF 4 or equivalent.
• Minimum 5 years’ technical (tracking) experience.
• At least 2 years’ experience within the Quality Assurance environment.
• Desirable: At least 1 year supervisory or team lead experience.
• PSIRA Grade C. Registered and active.
• Demonstrated competence with Microsoft Office.

Responsibilities

• Supervise installation department KPIs and delivery.
• Ensure training and adherence to procedures.
• Prepare daily, weekly and monthly reports as required.
• Coordinate with scheduling to maximise productivity and customer service.
• Maintain tools, test equipment, and vehicles for reliability.
• Drive SLA compliance and quality standards.

Skills

5+ years technical tracking

Quality Assurance

Supervisory experience

PSIRA Grade C

Microsoft Office

Analytical thinking

Communication skills

Interpersonal skills

Resource management

Decision making

Problem solving

Conflict management

Negotiation skills

Creativity

Cultural sensitivity

Education

Matric NQF 4

Tools

Microsoft Office

Job description

The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician’s and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.
• Essential: Matric NQF 4
• Essential: At least 5 years’ technical (tracking) experience.
• Essential: At least 2 years’ experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.
• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Coordination ability
• Cultural sensitivity social perceptiveness