Information Technology Specialist

Hyremote LLC; Wes-Kaap; Remote; ZAR 279,000 - 335,000; Full time

Benefits offered by this job

Remote work flexibility

Weekly salary payments

Salary growth program

Job summary

Hyremote LLC in South Africa is seeking an IT Support professional to join a leading MSP-focused team. You will provide frontline IT support via voice and chat for general users and VIPs, troubleshoot AD/DNS, manage Windows Servers, and handle account provisioning, printer setup, and Office 365 configuration.

The role emphasizes collaboration, reliability, and a proactive approach to IT support. This is a full-time, remote-friendly position with a strong team culture and regular salary payments.

Qualifications

• Minimum of 2 years in an IT support role (MSP preferred).
• Strong working knowledge of Active Directory, Microsoft 365, and core networking concepts (LAN/WAN/VPN).
• Experience with Windows Server administration, DNS, and file recovery.
• Familiarity with ticketing systems such as ConnectWise or similar tools.

Responsibilities

• Provide IT support via voice and chat for general users and VIPs.
• Troubleshoot issues in Helpdesk, AD, and DNS.
• Manage Windows Servers and use ConnectWise or similar systems.
• Handle user creation/termination and software installations.
• Set up printers and resolve connectivity issues.
• Configure and troubleshoot Office 365 and Office apps.
• Recover files locally and in the cloud.
• Respond to compromised email accounts and assist with recovery.
• Set up drive mappings and manage network access.
• Troubleshoot Wi-Fi and network outages.

Skills

IT support

Active Directory

Microsoft 365

Networking basics

VPN

LAN

WAN

DNS

Windows Server

Ticketing systems

Tools

ConnectWise

Job description

Salary Range: 25,000 to 30,000 rand per month

Join a leading IT and MSP company known for its technical expertise and strong team culture. In this role, you’ll be on the front lines of delivering fast, reliable IT support, helping businesses stay connected, productive, and secure every day while working alongside a supportive and collaborative team.

What You'll Do:

• Provide IT support through voice and chat channels for both general users and VIPs.
• Troubleshoot and resolve issues related to Helpdesk support, Active Directory (AD), and Domain Name Systems (DNS).
• Manage Windows Servers and utilize ConnectWise or similar ticketing systems.
• Handle user creation and termination, as well as application installations.
• Set up printers and resolve internet connectivity issues.
• Configure and troubleshoot Office 365 and Office suite applications.
• Recover and restore files both locally and in cloud-based systems.
• Respond to compromised email accounts and assist with account recovery.
• Set up drive mapping and manage access to network resources.
• Troubleshoot site-wide Wi-Fi and network outages.

Who You'll Work With:

Be part of a collaborative IT support team in a company that values accountability, positivity, and teamwork. You’ll work closely with other technicians and clients, sharing knowledge, solving technical challenges together, and ensuring users receive efficient and friendly support across all interactions.

Who We're Looking For:

• IT Support Experience: Minimum of 2 years of hands-on experience in an IT support role, ideally within an MSP environment, with strong working knowledge of Active Directory, Microsoft 365, and core networking concepts, including LAN, WAN, VPN, and general network troubleshooting.
• Technical Foundation: Well-rounded in a Windows environment, including DNS, Windows Server administration, local and cloud file recovery, drive mapping, printer setup and configuration, diagnosing internet outages, and supporting common end-user systems. Expert-level knowledge in every area is not required.
• Troubleshooting Skills: Takes ownership of issues and works to diagnose and resolve problems across desktops, servers, and network environments, using escalation only when necessary.
• Support & Communication: Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed. Experience using ticketing systems such as ConnectWise or similar tools is helpful.
• Attention to Detail: Careful and accurate when handling user access, drive mapping, system changes, and routine updates.
• Location: Must be located in South Africa.
• Preferred (not required): Experience troubleshooting RDP login/connectivity issues, handling Office 365 security incidents or compromised email accounts, and QuickBooks-related troubleshooting.

Why Join Us?

• Impact: Play a key role in maintaining system reliability and supporting critical business operations across multiple clients.
• Culture: Be part of a positive, team-driven environment where collaboration, accountability, and attitude matter.
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.
• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.