Industrial Relations Officer

Aspire Recruiting (PTY) LTD; Bloemfontein; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Aspiring to strengthen our HR capability, Aspire Recruiting (PTY) LTD seeks an Industrial Relations Officer to advise line management, administer grievances, and coordinate disciplinary procedures in a SA context.

You will conduct impartial investigations, maintain confidential records, and generate IR analytics while ensuring compliance with LRA, BCEA, EEA and SDA. A valid driver’s licence and willingness to travel between sites are required.

Qualifications

• Minimum 3 years in Industrial Relations/Employee Relations.
• Experience preparing matters for CCMA or bargaining councils.
• Knowledge of SA labour laws (LRA, BCEA, EEA, SDA).
• Proficient in MS Office and HRIS systems.

Responsibilities

• Disciplinary & Dispute Management: guide managers and prepare dispute documentation.
• Workplace Investigations: conduct fair investigations and compile case files.
• Grievance Administration: log and manage grievances per policies and timelines.
• Incapacity Procedures: coordinate ill-health and performance-related processes.
• Record Keeping & Reporting: maintain confidential records and generate analytics.
• Advisory & Compliance: advise line management on compliant practices.
• Compliance & Health/Safety: support safety standards and SOP adherence.

Skills

Disciplinary & Dispute Management

Workplace Investigations

Interpersonal Communication

Report Writing & Analytics

Education

National Senior Certificate (Grade 12 / NQF 4)

B.Com Human Resource Management

B.Soc.Sc or Labour Law

Honours degree (advantageous)

Tools

SAGE HRIS

MS Office Suite

SharePoint

Job description

Position Overview

The Industrial Relations Officer coordinates and supports key employee relations processes across the organization. This role is responsible for providing professional advice to line management, administering grievance and disciplinary procedures, conducting investigations, facilitating incapacity processes, and maintaining comprehensive, legally compliant records.

Key Responsibilities

• Disciplinary & Dispute Management: Coordinate and facilitate disciplinary processes, guide managers on procedurally and substantively fair actions, and prepare documentation for disputes, bargaining council matters, and CCMA cases.

• Workplace Investigations: Conduct thorough, impartial investigations into workplace complaints and incidents, compiling accurate case reports and evidential files.

• Grievance Administration: Receive, log, and administer employee complaints and grievances in line with internal policies and statutory timelines.

• Incapacity Procedures: Assist in coordinating and administering ill-health and poor work performance incapacity processes.

• Record Keeping & Reporting: Maintain accurate, confidential records of all disciplinary actions, grievances, disputes, and absenteeism; generate regular IR analytics and management reports.

• Advisory & Compliance: Provide operational guidance to line management to maintain fair, consistent employment practices aligned with South African labor legislation and company standards.

• Compliance & Health/Safety: Support occupational health and safety standards and ensure departmental compliance with operational standard operating procedures.

Minimum Requirements

• Education:

  • National Senior Certificate (Grade 12 / NQF 4).

  • Relevant qualification (B.Com Human Resource Management, B.Soc.Sc, or Labour Law). An Honours degree is advantageous.

• Experience:

  • Minimum of 3 years’ dedicated Industrial Relations / Employee Relations experience.

  • Demonstrated practical experience managing disciplinary hearings, investigations, and grievances.

  • Practical experience preparing matters for the CCMA and/or bargaining councils.

• Legislative Knowledge: In-depth working knowledge of South African labor laws (LRA, BCEA, EEA, SDA) and fair employment practices.

• Technical Skills:

  • Computer literate (MS Office: Excel, Word, PowerPoint, Outlook, SharePoint).

  • Working knowledge of HRIS systems (e.g., SAGE) is advantageous.

• Licence & Travel: Valid driver’s licence with own reliable transport and willingness to travel between operational sites.

Core Competencies & Attributes

• Strong conflict resolution, mediation, and interpersonal communication skills.

• High level of integrity, confidentiality, and sound objective judgment.

• Accurate report-writing and analytical skills with high attention to detail.

• Resilience and ability to manage pressurized, sensitive interpersonal situations.