Inbound/Outbound Sales Team Leader - Nutun

Trending Talent Solutions; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking an Inbound and Outbound Sales Team Leader in Durban. The ideal candidate will have experience overseeing a sales team, ensuring the achievement of sales targets, and implementing effective coaching and strategies. Responsibilities include team motivation, customer relationship management, and sales performance monitoring. Candidates with previous travel industry experience will be favored.

Qualifications

• Matric/Matric Equivalent.
• Minimum 2 years Outbound/Inbound Sales Team Leader experience.
• Previous travel industry experience is advantageous.
• Experience within a call center environment.

Responsibilities

• Develop a high-performing sales team for both inbound and outbound channels.
• Ensure a positive customer experience throughout the sales process.
• Monitor call recordings and customer interactions for quality assurance.
• Track key sales metrics for both teams and analyze sales data.

Skills

Sales process management

Coaching and mentoring

Performance management

Adaptability

Analytical Skills

Communication

Time Management

Education

Matric/Matric Equivalent

Minimum 2 years Outbound/Inbound Sales Team Leader

Tools

Microsoft Office

Job description

Overview

We’re looking for an Inbound and Outbound Sales Team Leader with a customer service and or retentions background who will be responsible for overseeing and motivating a team of sales representatives who manage both incoming customer inquiries (inbound) and proactively reach out to potential clients (outbound), ensuring consistent achievement of sales targets through effective coaching, performance monitoring, and strategic planning across both sales channels.

Key Responsibilities

1. Team Management
   • Develop a high-performing sales team for both inbound and outbound channels.
   • Conduct regular performance reviews, providing constructive feedback and coaching to improve sales skills.
   • Motivate and inspire the team to consistently meet and exceed sales targets.
2. Customer Relationship Management
   • Ensure a positive customer experience throughout the sales process, regardless of whether the lead is inbound or outbound.
   • Address customer concerns and escalate complex issues to relevant departments.
   • Build strong relationships with key clients to foster loyalty and repeat business.
3. Quality Assurance
   • Monitor call recordings and customer interactions to evaluate sales representative performance against quality standards.
   • Provide regular feedback on sales techniques, communication skills, and customer service practices.
4. Sales Performance Monitoring
   • Track key sales metrics for both inbound and outbound sales teams.
   • Analyze sales data to identify trends, areas for improvement, and potential opportunities.
   • Regularly report on team performance to senior management.

Competencies

1. Sales process management: Knowledge of the sales funnel and ability to guide team members through each stage of the sales cycle.
2. Coaching and mentoring: Ability to provide constructive feedback, identify individual strengths and weaknesses, and coach team members to improve performance.
3. Performance management: Setting clear sales goals, tracking individual progress, and holding team members accountable to achieve targets.
4. Adaptability: Flexibility to adjust strategies and approaches based on market changes, customer feedback, and evolving sales trends.
5. Analytical Skills: Analyzing performance metrics and customer feedback to identify trends and areas for improvement.
6. Communication: Clearly conveying information to both the team and customers, including active listening and effective conflict resolution.
7. Time Management: Prioritizing tasks and managing multiple priorities effectively.

Education and Experience

• Matric/Matric Equivalent.
• Minimum 2 years Outbound/Inbound Sales Team Leader.
• Previous travel industry experience will be advantageous.
• Experience within a call center environment.

Minimum Requirements

1. Clear credit and criminal record.
2. Proficient in Microsoft Office and willingness to learn CRM software.
3. Above average math skills. (A minimum of 55% matric level higher grade Math’s).

Published Date: 18 September 2025

Closing Date: 25 September 2025