Operations Manager - Logistics - Klerksdorp

Top Talent Professional Services; Johannesburg; On-site; ZAR 355,000 - 426,000; Full time

Job summary

Top Talent Professional Services in Johannesburg is seeking an Operations Manager to oversee day-to-day branch operations across the parcel cycle, ensuring productivity, service delivery and operational effectiveness.

The role focuses on planning, budgeting, KPI development, risk management, and stakeholder liaison, with accountability for fleet, resources and staff performance to meet client needs.

Qualifications

• Minimum Grade 12 with matric.
• Studies towards a supply chain management or logistics diploma or similar.
• 2–3 years’ experience in a Branch Manager 1 role or equivalent.

Responsibilities

• Lead and coordinate day-to-day branch operations to meet service levels.
• Develop and manage branch budget and KPI reports.
• Oversee route planning and fleet utilisation to maximise efficiency.
• Ensure governance, risk management and compliance with company policies.
• Develop strong stakeholder relationships with clients and internal teams.
• Recruit, onboard and manage staff performance with KPIs.

Skills

Leadership

Budgeting

Route planning

MS Office

Education

Grade 12 Senior Certificate (Matric)

Diploma in supply chain / logistics (studying)

Job description

Operations Manager the purpose of this role is to manage and coordinate day-to-day branch operations across the parcel cycle to ensure productivity, service delivery, and operational effectiveness. The incumbent achieves this by providing operational leadership, controlling resources, and driving execution in alignment with the branch strategy and customer service requirements.

Operational Planning:

Obtain an understanding of the operations strategy, as well as client and business needs.

Develop the branch operations plan in alignment with overall operations strategy and in support of business and client requirements.

Present and obtain sign off on the operations plan from operations management.

Ensure that budget is developed and approved to support the execution of the branch operations plan and to achieve the required service levels.

Ensure that the necessary fleet, people, systems and equipment are in place to support the achievement of the operations plan as well as client service levels.

Develop and sign off KPIs that will support the achievement of the plan and client service levels.

Ensure that the plan is well communicated and understood by all key stakeholders.

Roll out KPIs and ensure all resources understand what is expected and how this will be managed.

Implement the operations plan and provide regular reports on progress and performance of branch against the plan and agreed KPIs.

Ensure effective route planning to ensure optimal utilisation of vehicles and people resources

Operations Management:

Review and manage branch KPI reports on a daily basis to ensure operational efficiencies are being met. Adjust resources and operational plans accordingly to ensure achievement of KPIs.

Contribute to the development of Standard Operating procedures and ensure that these are implemented and adhered to.

Complete regular risk assessments in partnership with STQC and ensure that all risks are mitigated and actively managed

Ensure that all the branch assets are actively managed (PDAs, computer equipment, vehicles etc) to ensure continual running and safe keeping.

Ensure that systems are updated accurately in accordance with operational policies and procedures

Effectively manage all insourced and outsourced resources who support the delivery of operational requirements in line with company policies, processes and procedures (e.g. managed services, owner drivers etc.

Partner with the fleet department to ensure that all fleet is efficiently utilised, managed, maintained, regulated, and reported against in accordance with standard operating procedures.

Manage and monitor branch cartage cost and practices to ensure optimal efficiency and cost reduction strategies.

Manage all client contract expectations ensuring efficient collections and deliveries by closely monitoring and controlling in-conformance and out of conformance reports and performance reviews.

Manage budget within authorization limits or delegations and ensure no variance against actual costs vs budget.

Ensure branch has good housekeeping standards in place at all times.

Ensure Health and Safety standards are maintained at the branch

Take ownership of and ensure the success of new client implementations within branch

Governance and Risk:

Ensure that all new vendors are identified and contracted in accordance with procurement policies and procedures

Ensure that all third parties and outsourced services have contracts and service level agreements in place

Manage agreed service levels with providers and flag non-conformance. Address any risks and actively close gaps

Ensure that Owner drivers deliver against expectations and that costs are managed

Ensure that branch is compliant by following road to compliance processes and procedures

Stakeholder Management:

Develop strong and aligned relationships with clients in partnership with key account managers.

Develop strong internal relationship with peers and ensure that stakeholders are well informed in order to deliver against expected standards

Represent the business to external consultants, vendors, and associates by maintaining professional, effective, and amicable relationships to ensure the companies interests are upheld

Reporting and Analysis:

Implement effective systems to collect and analysis data to make intelligent business decisions.

Risk Assessment: Analysing historical and current data to identify potential risks and vulnerabilities within the branch.

Monitor Compliance: Using data to track and ensure adherence to regulatory requirements and internal policies.

Prepare and present regular reports to the management and client team

Produce accurate, relevant quality reports in accordance with policies, procedures and legal requirements e.g., Undelivered, Bowmaster and Cost report, quality-check

Review and report on financial performance ensuring the reduction of costs of all resources

Prepare and present reports regularly to Management teams with logical reasoning and analysis of data

People Management:

Ensure that the branch structures are developed, resourced, and optimised to execute against the business and operational requirements.

Ensure adherence to HR processes to support the movement of employees across roles, functions or departments.

Actively recruit and onboard resources that will fit the culture and deliver competently against performance standards in accordance with policies and procedures.

Actively manage labour budget including headcount, overtime, and leave provisions.

Ensure that all employees and resources performing work functions are clear on expectations and have the necessary tools and resources to fulfil the expectations.

Monitor employees performance through the development and implementation of KPIs relevant to the function.

Implement reward and recognition programmes in alignment with the people strategy.

Identify and address skills gaps of employees where optimal performance measures are not being met and ensure employees are trained to close the gaps

Implement succession planning strategies and plans within the branch to ensure the continuation of key roles and mitigate risk.

Manage employee relationships in accordance with policies and procedures.

Manage communication to employees and Owner drivers to ensure that they are well informed of the business direction and what is expected from them, as well as of any changes

Requirements:

Grade 12 Senior Certificate (Matric)

Studying towards a relevant supply chain management / logistics diploma or similar

2 - 3 years experience in a Branch Manager 1 role or equivalent thereof

Experience in Managing 2 3 types of freight products

Implementation of Continuous Improvement principles

Intermediate costing & budgeting knowledge

Knowledge of Microsoft Office, Excel, Word. Powerpoint

Knowledge of labour legislation (BCEA, NBCRFLI Collective agreement etc)

Route planning

Salary: R35 000pm CTC