Call Centre | Lead Warmers

JAG Method; Sandton; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

JAG Method is seeking a Call Centre Agent (minimum 3+ years in insurance) for an in-person role in Sandton, Johannesburg. You will generate high-quality leads across multiple channels, deepen product knowledge, and work with Sales to convert leads into revenue.

The role emphasizes data capture, administration, and meeting KPIs, with a focus on profitability in a competitive insurance market. Strong communication and organizational skills are essential.

Formación

• Minimum 3+ years in an insurance-related role within a call centre
• Proficient use of Google Docs and Google Sheets is necessary.

Responsabilidades

• Lead warming and generation: generating leads for different insurance companies.
• Product and industry knowledge: understanding insurance products and trends.
• Time on the dialer: taking calls, engaging with leads, and maximizing productive interactions.
• Generate profit and revenue: collaborate with sales to convert leads into sales and maximize revenue.
• Data capturing and admin: design and maintain lead data systems, conduct regular audits for accuracy and compliance.

Conocimientos

Willingness to learn

Ability to work independently

Initiative

Accepting constructive criticism

Organizational skills

Task prioritization

Ethical standards / trust

Data protection familiarity (POPIA)

Self-motivation / drive

Goal setting

Herramientas

Google Docs

Google Sheets

Descripción del empleo

The Call Centre Agent is responsible for generating top-tier leads for a range of insurance companies across diverse channels. This role involves cultivating a deep understanding of insurance products within the team, maximizing productive...

02 04 2026 | Job Vacancies

Call Centre Agent (Minimum of 3+ years of experience )

Location: In-person, Sandton, Johannesburg Based Role

The Call Centre Agent is responsible for generating top-tier leads for a range of insurance companies across diverse channels. This role involves cultivating a deep understanding of insurance products within the team, maximizing productive time on lead engagement, and working closely with the Sales Teams to translate leads into profitable revenue. Data capturing and administration, coupled with key performance indicators, is instrumental in driving success in this role. Agents will play a pivotal role in ensuring the organization's profitability and success in the competitive realm of the insurance industry.

Key Attributes Required for The Role:

• Willingness to learn.
• The ability to work independently.
• Willingness to go above and beyond by taking initiative.
• Welcomes constructive criticism and actively seeks opportunities for improvement.
• Exhibits strong organizational skills and effectively.
• Prioritizes tasks to meet deadlines.
• Upholds ethical standards and maintains a high level of trustworthiness.
• Familiarity with data protection regulations, specifically the Protection of Personal Information Act.
• Possesses internal drive and enthusiasm for achieving goals.
• Sets and works towards clear objectives.

Additional Attributes:

• Multi-lingual proficiency is beneficial.

Requirements:

• Computer literacy is essential.
• Minimum of 3+ years of experience in an insurance-related role within a call centre setting.
• Proficient use of Google Docs and Google Sheets is necessary.

Key Areas of Responsibility:

Lead Warming & Generation

• Generating leads for different insurance companies: This involves employing a strategic approach to identify and cultivate potential customers interested in insurance products.

Product & Industry Knowledge

• This responsibility requires a deep understanding of insurance products and staying abreast of industry trends. The role involves continuous learning.

Time on the Dialler

• Taking calls and dealing with leads: Engaging with leads in a professional and persuasive manner to understand their needs, address concerns, and effectively communicate the value of insurance products. This requires excellent communication skills and product knowledge.
• Productive time: Efficiently managing time on the dialler to maximize productive interactions with leads. This involves effective call handling, lead nurturing, and ensuring a positive customer experience.

Generate Profit & Revenue

• Collaborate with sales teams to ensure that generated leads are effectively converted into sales, contributing to the overall profitability and revenue targets of the organization. This may involve developing and implementing strategies to improve conversion rates and maximize revenue generation from the leads sourced.

Data Capturing and Admin

• Implement robust systems for capturing and managing lead data: This involves designing and maintaining efficient systems for capturing and organizing lead information. Collaborate with the admin team to ensure seamless integration of lead data into systems and other databases.
• Conduct regular audits: Regularly audit lead data to maintain accuracy and compliance with data protection regulations. This ensures that the organization has reliable and up-to-date information for decision-making and strategic planning.