In-Store Wellness Concierge & Guidance

Wellness Warehouse; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Wellness Warehouse in Cape Town is seeking Wellness Assistants to provide warm, personalised guidance on wellness products and services. You will listen to customers, understand their needs, and recommend suitable products to support their health goals.

Join a team focused on holistic health, helping customers make informed choices while maintaining attractive displays and assisting with stock and POS tasks. Weekend shifts are required in a busy retail environment.

Qualifications

• Matric is required.
• Experience in the health and wellness space.
• Fully computer literate.
• Excellent written and verbal communication skills.
• Ability and willingness to work weekends and extended retail hours.

Responsibilities

• Welcome customers and create a warm, helpful in-store experience.
• Listen carefully to understand individual wellness needs.
• Recommend suitable products and solutions based on those needs.
• Explain options clearly and confidently.
• Build genuine relationships with customers rather than simply making a sale.
• Introduce customers to complementary products where they could add real value.
• Keep up to date with new products, promotions and wellness developments.
• Help the store achieve its sales and performance targets.
• Maintain beautiful, well-merchandised shelves and displays.
• Assist with stock counts, replenishment and expiry-date checks.
• Support point-of-sale and cash-up activities when required.
• Contribute to the smooth day-to-day running of the store.

Skills

Communication skills

Customer service

Wellness knowledge

Weekend availability

Digital literacy

Education

Matric

Tools

Computer literacy

Job description

Wellness Warehouse in Cape Town is seeking Wellness Assistants to provide warm, personalised guidance on wellness products and services. You will listen to customers, understand their needs, and recommend suitable products to support their health goals.

Join a team focused on holistic health, helping customers make informed choices while maintaining attractive displays and assisting with stock and POS tasks. Weekend shifts are required in a busy retail environment.