In-Store Customer Experience Associate – Tembisa

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Placements24 is seeking a Customer Service Representative to join the Tembisa team in Gauteng. You will be the first contact for customers, handling inquiries, processing orders, and resolving issues with a friendly, professional demeanor.

You will maintain accurate CRM records, collaborate with other departments, and ensure high satisfaction. This full-time role requires on-site presence at the Tembisa location in Gauteng.

Qualifications

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency in using computers and common office software.

Responsibilities

• Respond to customer inquiries and provide information about products and services promptly and accurately.
• Process customer orders, forms, applications, and requests.
• Investigate and resolve customer complaints, ensuring customer satisfaction and retention.
• Manage and update customer records and interactions in the CRM system.
• Collaborate with other departments to ensure customer needs are met effectively.
• Handle customer service calls, emails, and in-person interactions with professionalism and courtesy.
• Identify and elevate priority issues to the appropriate channels.
• Provide feedback on customer service or product issues to management.
• Maintain a thorough understanding of company products, services, and policies.
• Contribute to a positive team environment and support colleagues as needed.

Skills

Excellent communication

Active listening

Customer service

Multitasking

Time management

Team player

Education

High school diploma

Tools

MS Office

CRM software

Job description

Placements24 is seeking a Customer Service Representative to join the Tembisa team in Gauteng. You will be the first contact for customers, handling inquiries, processing orders, and resolving issues with a friendly, professional demeanor.

You will maintain accurate CRM records, collaborate with other departments, and ensure high satisfaction. This full-time role requires on-site presence at the Tembisa location in Gauteng.