Customer Support Advocate — On-site in Tembisa

Placements24; Kempton Park; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Uniform and equipment provided

Career progression

Employee assistance programs

Job summary

Placements24 is hiring a Customer Support Agent for our office in Tembisa, Gauteng. You will be the first point of contact for customers, delivering accurate information and guiding them through products and services. A proactive, patient approach and teamwork are essential.

Requirements include a high school diploma and strong English/isiZulu communication. The role offers on-site duties with opportunities for professional development and a supportive team environment.

Qualifications

• Experience in customer service or call center preferred.
• Strong verbal and written English and isiZulu communication.
• Ability to multitask and handle inquiries efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging.
• Identify needs, investigate concerns and provide clear information.
• Troubleshoot issues and escalate complex cases as needed.

Skills

Customer service

Communication

Active listening

Problem solving

Education

High school diploma

Tools

CRM software

MS Office

Job description

Placements24 is hiring a Customer Support Agent for our office in Tembisa, Gauteng. You will be the first point of contact for customers, delivering accurate information and guiding them through products and services. A proactive, patient approach and teamwork are essential.

Requirements include a high school diploma and strong English/isiZulu communication. The role offers on-site duties with opportunities for professional development and a supportive team environment.