On-Site Customer Support Specialist – Tembisa

Placements24; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Salary reviews and career growth

Office in Tembisa

Job summary

Placements24 is seeking a Customer Support Representative to join our team in Tembisa, Gauteng. You will be the first point of contact for customers, providing solutions and ensuring satisfaction with our software solutions.

The role requires strong English communication, on-site presence, and a customer-focused mindset. The ideal candidate has 1–2 years of experience in customer service, a high school diploma (tertiary qualifications are a plus), and a willingness to learn about our technology

Qualifications

• High school diploma or equivalent required.
• A tertiary qualification is a plus.
• 1–2 years of customer service or helpdesk experience is desirable.
• Excellent verbal and written communication in English.
• Proficiency with computers and MS Office suite.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Diagnose and resolve basic to intermediate software issues.
• Guide customers through product features and troubleshooting steps.
• Escalate complex issues to internal teams with follow-through.
• Maintain accurate records of interactions in the CRM system.

Skills

Customer service

Verbal & written communication

MS Office

Tech savviness

Education

High school diploma

Tertiary qualification (advantage)

Tools

HubSpot

Zoho

Job description

Placements24 is seeking a Customer Support Representative to join our team in Tembisa, Gauteng. You will be the first point of contact for customers, providing solutions and ensuring satisfaction with our software solutions.

The role requires strong English communication, on-site presence, and a customer-focused mindset. The ideal candidate has 1–2 years of experience in customer service, a high school diploma (tertiary qualifications are a plus), and a willingness to learn about our technology