Customer Service Representative - Tembisa Branch

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Placements24 is seeking a Customer Service Representative to join the Tembisa team in Gauteng. You will be the first contact for customers, handling inquiries, processing orders, and resolving issues with a friendly, professional demeanor.

You will maintain accurate CRM records, collaborate with other departments, and ensure high satisfaction. This full-time role requires on-site presence at the Tembisa location in Gauteng.

Qualifications

• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency in using computers and common office software.

Responsibilities

• Respond to customer inquiries and provide information about products and services promptly and accurately.
• Process customer orders, forms, applications, and requests.
• Investigate and resolve customer complaints, ensuring customer satisfaction and retention.
• Manage and update customer records and interactions in the CRM system.
• Collaborate with other departments to ensure customer needs are met effectively.
• Handle customer service calls, emails, and in-person interactions with professionalism and courtesy.
• Identify and elevate priority issues to the appropriate channels.
• Provide feedback on customer service or product issues to management.
• Maintain a thorough understanding of company products, services, and policies.
• Contribute to a positive team environment and support colleagues as needed.

Skills

Excellent communication

Active listening

Customer service

Multitasking

Time management

Team player

Education

High school diploma

Tools

MS Office

CRM software

Job description

About the Role

Our client, a dynamic and growing retail conglomerate, is seeking an enthusiastic and customer-centric Customer Service Representative to join their busy team at the Tembisa branch in Gauteng. This role is pivotal in ensuring that every customer interaction is positive and efficient, contributing directly to customer loyalty and brand reputation. The successful candidate will be the first point of contact for many customers, handling inquiries, resolving issues, and providing product information with a friendly and professional demeanor. If you have a passion for helping people and a knack for communication, this is an excellent opportunity to build a career within a reputable organization. This position requires full-time presence at our Tembisa location.

Key Responsibilities

• Respond to customer inquiries and provide information about products and services promptly and accurately.
• Process customer orders, forms, applications, and requests.
• Investigate and resolve customer complaints, ensuring customer satisfaction and retention.
• Manage and update customer records and interactions in the CRM system.
• Collaborate with other departments to ensure customer needs are met effectively.
• Handle customer service calls, emails, and in-person interactions with professionalism and courtesy.
• Identify and elevate priority issues to the appropriate channels.
• Provide feedback on customer service or product issues to management.
• Maintain a thorough understanding of company products, services, and policies.
• Contribute to a positive team environment and support colleagues as needed.

Requirements

• High school diploma or equivalent; further education or certification in customer service is a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills, with the ability to articulate information clearly.
• Proficiency in using computers and common office software.
• Ability to multi-task, prioritize, and manage time effectively in a busy Tembisa environment.
• A strong work ethic and dedication to providing exceptional customer service.
• Ability to remain calm and professional, even in challenging situations.
• Experience with CRM software is beneficial.
• Must be available for full-time employment at the Tembisa, Gauteng location.

Benefits

Our client offers a competitive salary, opportunities for training and skill development, a supportive team environment, and potential for advancement within the company. As this role is in-person, employees will benefit from direct interaction with a lively team and customers. This position offers a stable career path within the retail sector. Enjoy the benefits of working with a well-established brand in Gauteng.