Customer Experience Advocate — On-Site in Tembisa

Placements24; Kempton Park; Presencial; ZAR 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical aid

Retirement fund contributions

Employee discounts

PTO and sick leave

Training opportunities

Resumo da oferta

Placements24 in Tembisa, Gauteng is seeking a Customer Experience Advocate to join our client’s growing e-commerce team. You will handle inquiries via phone, email, and social media, provide product information, process orders, and resolve issues to ensure a smooth user journey.

The role requires excellent communication, patience, and empathy, with multilingual ability a strong advantage. On-site in Tembisa, you’ll collaborate with other departments to meet customer needs and contribute to

Qualificações

• Excellent interpersonal and communication skills.
• Proficiency in multiple South African languages is an advantage.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.

Responsabilidades

• Handle customer inquiries via phone, email, and social media.
• Provide information about products, services, and company policies.
• Process orders, returns, and exchanges accurately.
• Identify customer needs and assist with product features.
• De-escalate challenging customer situations with empathy.
• Maintain high customer satisfaction with personalized solutions.
• Collaborate with other departments to meet customer needs.
• Document resolutions in the CRM system.
• Gather feedback and report to management for service improvement.

Conhecimentos

Communication

Active listening

Problem solving

Multilingual

Formação académica

High school diploma

Further education (nice to have)

Ferramentas

CRM software

Ticketing systems

Descrição da oferta de emprego

Placements24 in Tembisa, Gauteng is seeking a Customer Experience Advocate to join our client’s growing e-commerce team. You will handle inquiries via phone, email, and social media, provide product information, process orders, and resolve issues to ensure a smooth user journey.

The role requires excellent communication, patience, and empathy, with multilingual ability a strong advantage. On-site in Tembisa, you’ll collaborate with other departments to meet customer needs and contribute to