In-Store Brand Leader: Customer Experience & Sales

Discovery Limited; Umhlanga Rocks; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Discovery stores team leader role within Marketing and Client Service aims to drive exceptional in-store experiences, lead a high performing team, and act as a brand ambassador.

Successful candidates embody Discovery's values, inspire through trust-based leadership, and relentlessly pursue client outcomes while expanding regional impact.

You will coach sales consultants, develop strategies to meet targets, and collaborate with Marketing to align promotions with service excellence.

Qualifications

• 2 to 3 years sales and client services team leader/management experience is essential.
• Relevant financial services industry experience or qualification is advantageous.
• Discovery Product Knowledge is advantageous.

Responsibilities

• Lead and inspire a client service team to achieve service excellence and commercial outcomes.
• Grow utilisation of Discovery Store services within the region.
• Drive the uptake of Discovery Bank products through meaningful, needs‑based client engagement.
• Creating and converting opportunities for Vitality Health Checks via targeted and proactive in‑store interactions.
• Build strong relationships with internal and external stakeholders to expand the store’s regional impact.

Job description

Discovery stores team leader role within Marketing and Client Service aims to drive exceptional in-store experiences, lead a high performing team, and act as a brand ambassador.

Successful candidates embody Discovery's values, inspire through trust-based leadership, and relentlessly pursue client outcomes while expanding regional impact.

You will coach sales consultants, develop strategies to meet targets, and collaborate with Marketing to align promotions with service excellence.