Discovery Stores Team Leader

Discovery; Umhlanga Rocks; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Discovery stores team leader role within Marketing and Client Service aims to drive exceptional in-store experiences, lead a high performing team, and act as a brand ambassador.

Successful candidates embody Discovery's values, inspire through trust-based leadership, and relentlessly pursue client outcomes while expanding regional impact.

You will coach sales consultants, develop strategies to meet targets, and collaborate with Marketing to align promotions with service excellence.

Qualifications

• 2 to 3 years sales and client services team leader/management experience is essential.
• Relevant financial services industry experience or qualification is advantageous.
• Discovery Product Knowledge is advantageous.

Responsibilities

• Lead and inspire a client service team to achieve service excellence and commercial outcomes.
• Grow utilisation of Discovery Store services within the region.
• Drive the uptake of Discovery Bank products through meaningful, needs‑based client engagement.
• Creating and converting opportunities for Vitality Health Checks via targeted and proactive in‑store interactions.
• Build strong relationships with internal and external stakeholders to expand the store’s regional impact.

Job description

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Discovery Stores Team Leader

Business Unit: Marketing

Function: Client Service

Date: 29 Oct 2026

Discovery – Marketing

Discovery Store Team Leader

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

We are seeking a dynamic Discovery Store Team Leader to serve as a Discovery Brand Ambassador and lead a high performing in store team. This role is ideal for a people centric leader with a strong commercial mindset who thrives on delivering exceptional customer experiences while driving sales and engagement.

Successful candidates will embody Discovery’s values, inspire their teams through trust based leadership, and consistently deliver world class service that places client outcomes at the centre of every interaction.

The core focus of this role is the leadership and performance management of Discovery’s face to face engagement channel for walk in clients. You will be responsible for creating an environment that proactively identifies opportunities, deepens client relationships, and maximises the value of in store interactions.

Key objectives include:

• Leading, coaching, and motivating a client service team to achieve service excellence and commercial outcomes
• Growing utilisation of Discovery Store services within the region
• Driving the uptake of Discovery Bank products through meaningful, needs‑based client engagement
• Creating and converting opportunities for Vitality Health Checks via targeted and proactive in‑store interactions
• Building strong relationships with internal and external stakeholders to expand the store’s regional impact

This role is well‑suited to an experienced client service leader who enjoys being front‑of‑house, developing talent, and translating customer engagement into measurable business results.

Areas of responsibility may include but not limited to

• Lead and inspire a team of sales and service consultants.
• Provide guidance and support to team members in achieving individual and collective targets.
• Conduct regular team meetings to communicate goals, share updates, and address concerns.
• Foster a positive and collaborative team culture.
• Develop and implement sales strategies to achieve revenue targets.
• Monitor and analyze sales performance metrics, identifying areas for improvement.
• Train and coach team members on effective sales techniques and product knowledge.
• Collaborate with the marketing department to align sales efforts with promotional activities.
• Ensure exceptional customer service is provided at all times.
• Handle escalated customer issues and provide timely resolutions.
• Implement and maintain customer service standards and protocols.
• Gather customer feedback and use it to enhance service delivery.

Inventory Management:

• Oversee inventory levels and ensure products are adequately stocked.
• Implement procedures for accurate tracking and reporting of inventory.

Training and Development:

• Identify training needs within the team and develop relevant training programs.
• Conduct regular training sessions to enhance product knowledge and sales skills.
• Provide ongoing coaching to team members to improve performance.

Performance Monitoring and Reporting:

• Regularly assess individual and team performance against KPIs.
• Prepare and present performance reports to higher management.

Communication:

• Facilitate effective communication between team members and other departments.
• Act as a liaison between frontline staff and upper management.
• Communicate company goals and objectives to the team.

Compliance and Quality Assurance:

• Ensure adherence to company policies, procedures, and ethical standards.
• Implement quality assurance measures to maintain high service standards.
• Stay informed about industry regulations and compliance requirements.

Market Research:

• Stay updated on market trends, competitor activities, and customer preferences.
• Use market insights to adjust sales and service strategies accordingly.

Budget Management:

• Leadership
• Communication
• Customer Focus
• Team Building
• Problem Solving
• Decision Making
• Organizational Skills
• Strategic Thinking
• Motivational Skills

Education and Experience

• 2 to 3 years sales and client services team leader/management experience is essential
• Relevant financial services industry experience or qualification is advantageous
• Discovery Product Knowledge is advantageous

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.