Controller: Imports | Freight Forwarding

DP World; Boksburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

DP World in South Africa seeks an Ocean Freight Import Coordinator to manage shipments from start to finish in line with policies. You will open files, liaise with clients and carriers, and ensure timely status updates and documentation.

Key requirements include 3–5 years in Ocean Import, knowledge of Cargowise and MS Office, and relevant logistics qualifications. A dynamic, team-driven environment with adherence to compliance and accuracy.

Qualifications

• 3–5 years’ experience in Ocean Import services.
• Logistics or similar degree/diploma advantageous.
• Comprehensive knowledge of forwarding, clearing, Incoterms and customs.

Responsibilities

• Open shipment files with file numbers and obtain landside/transport rates.
• Ensure documentation is accurate and notify consignees; update status reports.
• Gather cargo/origination data, finalize shipping method with client and offices.
• Monitor arrivals, hand over documents, and ensure timely booking handover.
• Inform clients of shipment arrivals and support event controls and data capture in Cargowise.
• Track shipments from indent to POD and invoice payment; assist in closeout.
• Provide admin support to Sea Freight Import team; ensure client requirements met.
• Obtain clearing instructions and verify MBL/HBL data before submission to Customs.

Skills

Ocean import experience

Cargowise

MS Office (Outlook, Excel)

Education

Matric

NCFF / NQF 3/4

FIATA diploma advantageous

Tools

Cargowise

Microsoft Office

Job description

Contribute to an effective service delivery through the handling, monitoring and control of Ocean Freight Import shipments from start to finish within required specifications and in accordance with agreed policies and procedures.

Key performance areas:

• Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with ISL buying rates
• Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated
• Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree and arrange the shipping method with the client and international offices.
• Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines and ensuring order / indent facilitation.
• Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating Event Controls and capturing data in Cargowise.
• Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment
• Provide general administrative support and back up to the Sea Freight Import team in ensuring client requirements are met
• Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing in order to handover file to entries for further processing. Controller must verify information on MBL/ HBL against the information on Invoice and Packing list prior to submission to Customs clearing team.
• Establish and develop strongly valued relationships with all carriers, agents and clients with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty
• Ensure that all activities in the area of responsibility are compliant with company specific regulations
• Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage and detention should be accrued for prior to actual invoices being received.
• Ensure all client queries / complaints are resolved timeously and in a manner which satisfies the query / complaint

Qualifications required:

• Matric
• NCFF (NQF 3/4), FIATA diploma advantageous
• Comprehensive knowledge of the forwarding and clearing industry, Incoterms and customs requirements

Skills and experience required:

• 3-5 years’ experience in Ocean Import services
• Logistics or similar Degree / diploma advantageous
• Cargowise
• Microsoft Office – Outlook, Excel.

Please ensure that you are eligible to work in the country that you are applying for.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.