Implementation Specialist: Client Onboarding & Integration

Mri Software; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid Scheme

Pension plan

Parental Leave benefit

25 days annual leave + flex time off

Tuition Reimbursement

Work from anywhere for two weeks

Employee resource groups & DEI

Job summary

MRI Software seeks a Functional Consultant to manage end-to-end client implementations from contract signing to go-live. You will coordinate with internal teams and clients, perform integration testing, and drive adoption of RentPayment solutions.

The role requires strong project management, communication, and problem-solving skills, with hybrid work from the Cape Town office and US-hours alignment.

Qualifications

• Excellent verbal, written and presentation communication skills.
• Strong analytical, critical thinking and problem-solving abilities.
• Proven ability to manage multiple priorities and projects simultaneously.
• Strong organizational skills with attention to detail.
• Ability to work collaboratively in a cross-functional team environment.
• Knowledge of API integrations and system connectivity concepts.

Responsibilities

• Manage the full implementation lifecycle from contract signing through client onboarding and production readiness.
• Serve as the primary client contact throughout the implementation process, providing regular updates and guidance.
• Develop, maintain, and execute project plans to ensure implementations are completed accurately and on schedule.
• Lead implementation kickoff meetings and actively drive project milestones to completion.
• Partner with Sales and other internal stakeholders to gather project requirements and understand client objectives.
• Collaborate with cross-functional teams to ensure successful implementation outcomes.
• Track and document all project activities, timelines, decisions, risks, and client communications.
• Establish and manage client expectations regarding implementation scope, timelines, and deliverables.
• Ensure the highest level of customer satisfaction through proactive communication and issue resolution.
• Prepare and deliver client presentations, project status updates, and implementation documentation.
• Configure, test, and support integrations between multiple software platforms and systems.
• Act as a SME on implementation processes, products, and best practices.
• Conduct product training sessions, including payment processing and check scanning workflows.

Skills

Communication skills

Project management

Analytical thinking

Multitasking

Cross-functional collaboration

KYC knowledge

Payments/fintech domain

Client relationship management

API integrations

Education

Bachelor’s degree preferred

Equivalent combination of education/experience

Tools

Smartsheet

Microsoft Office (PowerPoint)

Job description

MRI Software seeks a Functional Consultant to manage end-to-end client implementations from contract signing to go-live. You will coordinate with internal teams and clients, perform integration testing, and drive adoption of RentPayment solutions.

The role requires strong project management, communication, and problem-solving skills, with hybrid work from the Cape Town office and US-hours alignment.