Impactful Work Coach: Help People Thrive with UC

Government Recruitment Service; Motherwell; On-site; ZAR 628,000 - 768,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Government Recruitment Service is recruiting for a Work Coach role within the Universal Credit programme based in Motherwell. The post contributes to helping claimants progress toward financial independence by providing tailored support and job-search guidance.

The role emphasises empathy, adherence to the Equality Act, and building strong relationships with customers while managing a caseload and delivering high-quality public services.

Qualifications

• Experience assisting customers with welfare, benefits and job-search actions.
• Ability to provide clear, practical advice and support to applicants.

Responsibilities

• Provide support to Universal Credit claimants and other benefit recipients.
• Offer quality job-search advice and match to suitable vacancies.
• Adhere to the Equality Act 2010 and ensure access to services.
• Build positive relationships with customers to motivate and guide progression.
• Develop knowledge of local employment opportunities and partner services.
• Make timely decisions and refer customers to appropriate help.
• Manage caseload and contribute to performance targets.

Skills

Customer support

Job search guidance

Equality Act compliance

Caseload management

Job description

Government Recruitment Service is recruiting for a Work Coach role within the Universal Credit programme based in Motherwell. The post contributes to helping claimants progress toward financial independence by providing tailored support and job-search guidance.

The role emphasises empathy, adherence to the Equality Act, and building strong relationships with customers while managing a caseload and delivering high-quality public services.