Hybrid Technical Support Specialist in Nelspruit

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 179,000 - 301,000; Full time

Benefits offered by this job

Medical aid

Hybrid work model

Job summary

Placements24 in Nelspruit is seeking a technically skilled Technical Support Agent to deliver first-class assistance for our software products. The role offers a hybrid work arrangement, with in-office collaboration in Nelspruit and flexible remote work as needed.

The ideal candidate has at least 2 years in technical support, strong OS and network troubleshooting basics, excellent communication, and experience with remote tools and ticketing systems.

Qualifications

• Minimum of 2 years in technical support or helpdesk.
• Strong understanding of Windows, macOS, and basic network troubleshooting.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide expert technical support to customers via phone, email, and remote access tools.
• Diagnose and troubleshoot software and hardware issues.
• Guide users through step-by-step solutions for technical problems.
• Document all support interactions, troubleshooting steps, and resolutions in the helpdesk system.
• Escalate complex technical issues to Tier 2 support or engineering teams when necessary.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Identify trends in customer support issues and provide feedback to the product development team.
• Ensure a high level of customer satisfaction by delivering prompt and effective solutions.
• Stay current with product updates and new features to provide informed support.
• Contribute to a positive and collaborative team environment.

Skills

Technical support

Windows/macOS

Remote support tools

Ticketing systems

Communication skills

Hybrid work

Customer focus

Hardware troubleshooting

Nelspruit commute

Tools

Zendesk

Jira

Job description

Placements24 in Nelspruit is seeking a technically skilled Technical Support Agent to deliver first-class assistance for our software products. The role offers a hybrid work arrangement, with in-office collaboration in Nelspruit and flexible remote work as needed.

The ideal candidate has at least 2 years in technical support, strong OS and network troubleshooting basics, excellent communication, and experience with remote tools and ticketing systems.