Hybrid Technical Support Engineer - Remote/Onsite Durban

Placements24; Durban; Híbrido; ZAR 360.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Hybrid work schedule in Durban

Training & development opportunities

Paid time off

Descripción de la vacante

WhatJobs Direct is seeking a Hybrid Technical Support Engineer to provide advanced technical assistance across hardware, software, and network issues. This role blends remote flexibility with in‑office collaboration and requires a proactive, detail‑driven problem solver.

The successful candidate will be based in or able to commute to Durban, KwaZulu‑Natal, ZA, and will help maintain high support standards, document solutions, and collaborate with engineering teams.

Formación

• Experience with Windows, macOS and Linux operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Scripting proficiency in PowerShell and Bash is advantageous.
• Certifications such as CompTIA A+ or CCNA are desirable.

Responsabilidades

• Provide high-level technical support for hardware, software, and network infrastructure.
• Diagnose and resolve complex technical issues reported by clients or internal users.
• Install, configure, and maintain operating systems and applications.
• Perform system updates, patches, and security enhancements.
• Monitor system performance and identify bottlenecks or issues.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with development and engineering teams on product-related issues.
• Train junior support staff on technical procedures and best practices.
• Respond to support tickets and service requests within defined SLAs.
• Participate in on-call rotation for critical system support.

Conocimientos

Windows OS

macOS

Linux

Networking

PowerShell

Bash

Educación

CompTIA A+

CCNA

Herramientas

AWS

Azure

Google Cloud

Descripción del empleo

WhatJobs Direct is seeking a Hybrid Technical Support Engineer to provide advanced technical assistance across hardware, software, and network issues. This role blends remote flexibility with in‑office collaboration and requires a proactive, detail‑driven problem solver.

The successful candidate will be based in or able to commute to Durban, KwaZulu‑Natal, ZA, and will help maintain high support standards, document solutions, and collaborate with engineering teams.