Hybrid Technical Support Engineer - WhatJobs Direct

Placements24; Durban; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work schedule in Durban

Training & development opportunities

Paid time off

Job summary

WhatJobs Direct is seeking a Hybrid Technical Support Engineer to provide advanced technical assistance across hardware, software, and network issues. This role blends remote flexibility with in‑office collaboration and requires a proactive, detail‑driven problem solver.

The successful candidate will be based in or able to commute to Durban, KwaZulu‑Natal, ZA, and will help maintain high support standards, document solutions, and collaborate with engineering teams.

Qualifications

• Experience with Windows, macOS and Linux operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Scripting proficiency in PowerShell and Bash is advantageous.
• Certifications such as CompTIA A+ or CCNA are desirable.

Responsibilities

• Provide high-level technical support for hardware, software, and network infrastructure.
• Diagnose and resolve complex technical issues reported by clients or internal users.
• Install, configure, and maintain operating systems and applications.
• Perform system updates, patches, and security enhancements.
• Monitor system performance and identify bottlenecks or issues.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with development and engineering teams on product-related issues.
• Train junior support staff on technical procedures and best practices.
• Respond to support tickets and service requests within defined SLAs.
• Participate in on-call rotation for critical system support.

Skills

Windows OS

macOS

Linux

Networking

PowerShell

Bash

Education

CompTIA A+

CCNA

Tools

AWS

Azure

Google Cloud

Job description

About the Role

WhatJobs Direct is searching for skilled and enthusiastic individuals to fill the role of Hybrid Technical Support Engineer. This position offers a blend of remote flexibility and in-office collaboration, allowing you to experience the best of both worlds. You will be instrumental in providing advanced technical assistance to our diverse client base, resolving complex hardware, software, and network issues. This role requires a deep understanding of technical systems and a proactive approach to problem-solving. Our client is committed to fostering a productive work environment that balances individual autonomy with team synergy. This role is ideal for a technically adept professional who enjoys troubleshooting, learning, and contributing to innovative solutions, while also valuing the collaborative aspect of working alongside colleagues. The successful candidate will be based in or able to commute to Durban, KwaZulu-Natal, ZA , and will play a crucial part in maintaining the high standards of technical support we provide.

Key Responsibilities

• Provide high-level technical support for hardware, software, and network infrastructure.
• Diagnose and resolve complex technical issues reported by clients or internal users.
• Install, configure, and maintain various operating systems and applications.
• Perform regular system updates, patches, and security enhancements.
• Monitor system performance and identify potential bottlenecks or issues.
• Create and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Collaborate with development and engineering teams to address product-related issues.
• Train junior support staff on technical procedures and best practices.
• Respond to support tickets and service requests within defined SLAs.
• Participate in on-call rotation for critical system support as needed.

Requirements

• Proven experience as a Technical Support Engineer, System Administrator, or similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus.
• Proficiency in scripting languages (e.g., PowerShell, Bash) is advantageous.
• Excellent analytical and problem-solving skills with meticulous attention to detail.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly.
• Ability to work effectively both independently and as part of a collaborative team.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
• Must be able to commit to a hybrid work schedule in Durban, KwaZulu-Natal, ZA .

Benefits

Our client offers a competitive salary and a comprehensive benefits package. This hybrid role provides the flexibility of remote work combined with the benefits of in-office collaboration and team building. Employees have access to ongoing training and development opportunities to stay current with technology trends. Opportunities for advancement within the technical support department and the wider company. Contribute to a supportive team environment and gain exposure to a wide range of technical challenges in Durban, KwaZulu-Natal, ZA . Health and wellness programs. Paid time off and holidays.