Hybrid Second-Line IT Service Ops Engineer (Automation)

Advania Group; Cape Town; Hybrid; ZAR 290,000 - 335,000; Full time

Job summary

Advania Group is seeking a motivated Second Line Service Operations Engineer to join our hybrid team. You will provide advanced technical support across M365, Windows Server, networking and security tools while driving automation initiatives to reduce manual work and improve reliability.

You will patch, test, and document DR processes, stay ahead of automation trends, and mentor junior teammates in a collaborative, security-focused environment.

Qualifications

• 24 months'+ experience as a 2nd or 3rd line technical engineer supporting SME's.
• Microsoft certifications such as Microsoft 365 Certified or Azure certifications.
• Certifications or training relating to Microsoft, networking, security, Datto, N-able, or automation technologies would be beneficial.
• Good understanding of IT security, endpoint protection, backup and disaster recovery, networking, and patch management.
• Strong PowerShell or scripting skills would be advantageous, particularly for automation and RMM activities.
• Strong troubleshooting and problem-solving skills with the ability to investigate issues independently.
• Excellent written and verbal communication skills, with the ability to communicate technical information clearly to both technical and non-technical stakeholders.
• A proactive mindset with an interest in automation, continuous improvement, and emerging technologies.
• Strong teamwork skills with the ability to mentor colleagues and share technical knowledge.

Responsibilities

• Provide second-line technical support for incidents and service requests across a broad range of technologies, including Microsoft 365, Windows Server, networking, and endpoint protection.
• Troubleshoot and resolve issues related to Datto BCDR, KeepIT SaaS, Datto SaaS, SentinelOne, Usecure, Clip Training, Windows Defender.
• Patch management and compliance.
• Conduct monthly Disaster Recovery (DR) tests for clients and produce clear, professional documentation of the results.
• Support the development, testing, and deployment of automation workflows to reduce manual effort and improve consistency.
• Stay current with emerging trends in automation and proactively identify opportunities to streamline operations.
• Apply a creative mindset to identify and automate processes that are traditionally considered non-automatable.
• Maintain and support RMM tools such as Datto or N-able, including scripting, alert configuration, and policy management.
• Collaborate with your senior engineer to identify repetitive tasks and assist in building solutions using platforms like Rewst.
• Build and manage patching and automation schedules to ensure device compliance with Cyber Essentials Plus (CE+) standards.
• Create and maintain accurate technical documentation, internal knowledge base articles, and client-facing reports.
• Work within defined SLAs for both internal and external stakeholders, escalating issues where appropriate and maintaining clear communication throughout.
• Mentor and support engineers, contributing to a culture of learning, collaboration, and continuous improvement.

Skills

PowerShell

Automation

Troubleshooting

SLA management

Mentoring

Education

Microsoft 365 Certified

Azure Certifications

Tools

Datto

N-able

Rewst

Job description

Advania Group is seeking a motivated Second Line Service Operations Engineer to join our hybrid team. You will provide advanced technical support across M365, Windows Server, networking and security tools while driving automation initiatives to reduce manual work and improve reliability.

You will patch, test, and document DR processes, stay ahead of automation trends, and mentor junior teammates in a collaborative, security-focused environment.