Hybrid Retail Supervisor: Lead Sales & Service

Placements24; Richards Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Career progression

Performance bonuses

Job summary

Placements24 in Richards Bay, KwaZulu-Natal is seeking an Assistant Retail Manager to support the Store Manager in daily operations, drive sales and deliver exceptional customer experiences in a hybrid work setting. You will lead the sales team, oversee inventory, merchandising, cash handling, and staff development, while maintaining store standards and contributing to a positive team culture.

This role blends on-site leadership with occasional remote tasks and offers opportunities for career

Qualifications

• Retail supervisory or assistant management experience.
• Strong understanding of retail sales, customer service, and merchandising principles.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a team.
• Experience with POS systems and inventory management.
• Ability to work flexible hours, including weekends, in Richards Bay.
• Proactive problem-solving attitude and commitment to service excellence.
• Adaptable to a hybrid work model.

Responsibilities

• Oversee all aspects of store operations alongside Store Manager.
• Support the sales team in achieving store targets.
• Provide excellent customer service and resolve issues.
• Assist with inventory receiving, stocking and stocktaking.
• Maintain visual merchandising standards.
• Contribute to staff training, development and performance management.
• Process sales transactions and cash handling procedures.
• Maintain store appearance, cleanliness and organization.
• Implement company policies and procedures.

Skills

Retail leadership

Customer service

Merchandising

POS systems

Inventory management

Team motivation

Communication

Tools

POS software

Job description

Placements24 in Richards Bay, KwaZulu-Natal is seeking an Assistant Retail Manager to support the Store Manager in daily operations, drive sales and deliver exceptional customer experiences in a hybrid work setting. You will lead the sales team, oversee inventory, merchandising, cash handling, and staff development, while maintaining store standards and contributing to a positive team culture.

This role blends on-site leadership with occasional remote tasks and offers opportunities for career