Hybrid Provincial Fleet Card Liaison

Vontier Corporation; Noordwes; Ibrido; ZAR 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

Vontier Corporation’s Transit Solutions arm seeks a Customer Liaison Officer to own the day-to-day interface for the RT46 fleet card contract in North-West Province. You will be the primary contact for provincial government departments and fleet operators, ensuring accurate onboarding, card issuance, issue resolution and SLA adherence in a public-sector environment.

This role requires strong communication, rigorous record-keeping, and the ability to coordinate with operations, the bank and

Competenze

• 3+ years in customer service or account management, ideally with government or public-sector clients.
• Understanding of the public-sector operating environment and government procurement conduct.
• Strong interpersonal, communication and relationship-management skills.
• Problem-solving orientation with the ability to coordinate across multiple parties to resolve issues.
• Organised and disciplined record-keeping, with competence in CRM and standard office systems.
• Ability to work independently across the provincial territory, with a valid driver's license and willingness to travel within the province.
• Awareness of fraud indicators and data-protection/POPIA obligations.
• Relevant tertiary qualification or equivalent experience

Mansioni

• Serve as the primary provincial point of contact for government fleet customers under the RT46 contract.
• Onboard new customers and fleet entities: account setup, card issuance coordination, user registration and training on card usage and controls.
• Manage the end-to-end customer service cycle: queries, card requests, replacements, activations, deactivations and dispute resolution.
• Liaise between customers, Transit Solutions operations and Bidvest Bank to resolve transactional, technical and card-related issues within SLA.
• Monitor card usage and flag anomalies, potential misuse or fraud indicators to the appropriate parties for investigation.
• Conduct regular customer engagement visits, reviews and check-ins across the province.
• Maintain accurate customer records, interaction logs and service documentation.
• Support reporting on service performance, usage and customer satisfaction within the province.
• Ensure adherence to contractual SLAs, government procurement requirements and relevant compliance and data-protection obligations.
• Escalate risks, complaints and unresolved issues to the RT46 Contract Manager promptly.
• Support contract compliance and audit readiness through accurate record-keeping.

Conoscenze

Customer service

Account management

Public-sector experience

Interpersonal skills

Issue resolution

Record keeping

Driver's license

Fraud awareness

POPIA awareness

Procurement knowledge

Formazione

Relevant tertiary qualification or equivalent experience

Strumenti

CRM

Office suite

Descrizione del lavoro

Vontier Corporation’s Transit Solutions arm seeks a Customer Liaison Officer to own the day-to-day interface for the RT46 fleet card contract in North-West Province. You will be the primary contact for provincial government departments and fleet operators, ensuring accurate onboarding, card issuance, issue resolution and SLA adherence in a public-sector environment.

This role requires strong communication, rigorous record-keeping, and the ability to coordinate with operations, the bank and