Hybrid Insurance Claims Team Lead - Growth & Perks

Placements24; South Africa; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid benefits

Retirement fund

Professional development

Job summary

Placements24 seeks an experienced Insurance Claims Team Lead to oversee claims handling in Paarl, Western Cape. The role combines on-site supervision with remote work flexibility to guide the team effectively.

Ideal candidate has 4+ years in insurance claims handling, including 1–2 years in a supervisory role, and strong leadership, communication, and problem-solving skills. This position supports a reputable insurer focused on service excellence.

Qualifications

• Bachelor�s degree in a related field (Business Administration, Law, or similar).
• Minimum 4 years in insurance claims handling with 1–2 years in a supervisory/lead role.
• Strong knowledge of property, casualty, and auto claims processes.

Responsibilities

• Lead, mentor, and supervise a team of claims handlers and administrators.
• Ensure accurate and timely processing of all claims.
• Monitor performance, provide feedback, and conduct reviews.
• Develop best practices for claims handling and customer service.
• Handle escalated/complex claims and inquiries.
• Train new team members on policies, procedures, and systems.
• Collaborate with other departments to resolve issues.
• Maintain knowledge of insurance regulations and policy terms.

Skills

Leadership

Communication

Team management

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Business Administration or Law

Tools

Claims management software

Microsoft Office

Job description

Placements24 seeks an experienced Insurance Claims Team Lead to oversee claims handling in Paarl, Western Cape. The role combines on-site supervision with remote work flexibility to guide the team effectively.

Ideal candidate has 4+ years in insurance claims handling, including 1–2 years in a supervisory role, and strong leadership, communication, and problem-solving skills. This position supports a reputable insurer focused on service excellence.