Claims Team Lead — Hybrid Role with Growth & Impact

Placements24; Sandton; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund

Professional growth

Training programs

Laptop and phone

Generous annual leave

Job summary

Placements24 is partnering with a respected insurance company in Sandton, Gauteng to hire an Insurance Claims Supervisor. You will lead a team of claims handlers, ensuring timely processing and high service standards while driving performance improvements.

The role offers a hybrid work model with a focus on coaching, compliance, and collaboration with underwriting and legal to resolve complex claims and deliver client satisfaction.

Qualifications

• Bachelor's degree in Insurance or related field.
• Minimum 5 years in insurance claims handling, with at least 2 years in leadership.
• Strong leadership, communication and interpersonal skills.
• Proficiency in claims management software and MS Office.
• Experience in a hybrid work environment and ability to manage pressure.

Responsibilities

• Supervise and motivate a team of claims handlers.
• Oversee daily claims department operations for efficiency.
• Monitor KPIs and SLAs.
• Handle escalated claims issues.
• Conduct performance reviews and provide feedback.
• Ensure accurate processing and verify coverage.
• Train new team members and develop staff.
• Identify process improvements to enhance efficiency.
• Maintain compliance with policies and regulations.
• Collaborate with underwriting and legal for seamless claims management.
• Allocate workloads and manage resources.

Skills

Leadership

Communication

Analytical skills

MS Office

Claims software

Education

Bachelor's degree in Insurance or related field

Tools

Claims software

Microsoft Office

Job description

Placements24 is partnering with a respected insurance company in Sandton, Gauteng to hire an Insurance Claims Supervisor. You will lead a team of claims handlers, ensuring timely processing and high service standards while driving performance improvements.

The role offers a hybrid work model with a focus on coaching, compliance, and collaboration with underwriting and legal to resolve complex claims and deliver client satisfaction.