Hybrid Insurance Claims Leader: Strategy & Growth

Placements24; LegKraal Gate; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive executive salary

Bonuses and incentives

Medical aid and retirement fund

Job summary

Placements24 seeks an experienced Insurance Claims Manager to lead the North West claims department from Mahikeng in a hybrid setup. You will oversee the claims team, drive policy development, and ensure timely settlements while maintaining regulatory compliance.

You will collaborate with underwriting, legal and finance to optimize operations, improve cycle times, and manage costs. This leadership role offers strategic influence and development opportunities within a growing insurer.

Qualifications

• Extensive experience in insurance claims management with leadership responsibilities.
• Knowledge of property, casualty, auto and life insurance lines.
• Strong leadership, team management and motivation skills.
• Ability to analyze data, identify trends and implement improvements.
• Understanding of insurance regulations and compliance requirements.
• Excellent negotiation and interpersonal communication skills.
• Proficiency in claims management software and standard office tools.

Responsibilities

• Lead, mentor the claims team and foster a positive work environment.
• Oversee the full claims process from intake to settlement.
• Develop and refine claims handling policies and procedures.
• Monitor performance metrics and drive improvements.
• Ensure regulatory compliance and company policies.
• Manage claims reserves and authorize payments within authority.
• Collaborate with underwriting, legal and finance.
• Handle complex and escalated claims and provide guidance.
• Manage relationships with vendors (repair shops, legal).
• Prepare senior management reports on performance and financials.

Skills

Leadership

Data analysis

Negotiation

Communication

Claims management

Regulatory compliance

Team management

Problem solving

Education

Insurance certifications

Tools

Claims management software

Job description

Placements24 seeks an experienced Insurance Claims Manager to lead the North West claims department from Mahikeng in a hybrid setup. You will oversee the claims team, drive policy development, and ensure timely settlements while maintaining regulatory compliance.

You will collaborate with underwriting, legal and finance to optimize operations, improve cycle times, and manage costs. This leadership role offers strategic influence and development opportunities within a growing insurer.