Hybrid Global Client Support Analyst

MRI Software; Wes-Kaap; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Medical Aid Scheme

Personal Pension plan

Parental Leave benefit

25 days annual leave + Flex Time Off

Tuition Reimbursement Schemes

Work from anywhere for two weeks

Job summary

MRI Software is seeking a Support Analyst to join our Client Support team. You will be the primary contact for a wide range of customers, applying troubleshooting skills and technical know-how to deliver a consistent, professional user experience.

The role follows US EST hours and features a hybrid schedule with 2 days in-office in Cape Town and 3 days remote. Ideal candidates bring a customer-focused mindset, strong problem-solving skills, and a passion for support.

Qualifications

• Bachelor’s degree or equivalent work experience.
• SQL knowledge is beneficial for troubleshooting and data analysis.
• CRM experience (Salesforce or equivalent) is a plus.
• Strong problem-solving and time management abilities.
• Customer-focused with clear communication.
• Curiosity and creativity in troubleshooting technical issues.
• Proficiency with technology and willingness to learn.

Responsibilities

• Respond to inbound requests via phone, portal, and e-case within service levels.
• Identify, assess, and resolve new and existing issues.
• Document and manage resolution progress, communicating status to clients.
• Assist in creating and maintaining user and procedural documentation.

Skills

SQL

CRM experience

Problem-solving mindset

Multi-tasking

Customer focus

Creative troubleshooting

Tech aptitude

Professional communication

Accounting terminology

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

MRI Software is seeking a Support Analyst to join our Client Support team. You will be the primary contact for a wide range of customers, applying troubleshooting skills and technical know-how to deliver a consistent, professional user experience.

The role follows US EST hours and features a hybrid schedule with 2 days in-office in Cape Town and 3 days remote. Ideal candidates bring a customer-focused mindset, strong problem-solving skills, and a passion for support.