Hybrid Application Support Analyst (Remote‑Friendly)

Mri Software; Cape Town; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical Aid Scheme

Personal Pension Plan

25 days annual leave + 16 flex hours

Job summary

MRI Software, Cape Town office, is seeking a Support Analyst to analyze complex software issues and deliver exceptional customer experiences. You will be the primary contact for clients globally, handling inquiries across channels while working a hybrid schedule that combines in-office and remote days.

Responsibilities include responding to requests, resolving issues, and updating documentation. A technical mindset and CRM familiarity are valued, with opportunities for growth in a client-focused

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong communication and problem-solving skills.
• Experience in technical support or customer service preferred.

Responsibilities

• Respond to inbound requests via phone, portal, or e-case within SLAs.
• Identify, assess and resolve new and existing issues.
• Document and communicate resolution progress to maintain client satisfaction.
• Assist in creating and maintaining user and procedural documentation.

Skills

SQL knowledge

CRM experience (Salesforce)

Problem‑solving mindset

Time management

Customer focus

Creative troubleshooter

Aptitude for technology

Professional communication

Bachelor’s degree or equivalent

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

MRI Software, Cape Town office, is seeking a Support Analyst to analyze complex software issues and deliver exceptional customer experiences. You will be the primary contact for clients globally, handling inquiries across channels while working a hybrid schedule that combines in-office and remote days.

Responsibilities include responding to requests, resolving issues, and updating documentation. A technical mindset and CRM familiarity are valued, with opportunities for growth in a client-focused