Hybrid: Experienced Retail IT Applications Support Engineer

AES Global; Cape Town; Hybrid; ZAR 320,000 - 430,000; Full time

Job summary

AES Global is recruiting an IT Applications Support Engineer to join a fast-moving, supportive team in a retail environment. You will provide hands-on applications support in a high-volume setting, working closely with IT and software development teams.

This role suits someone with solid experience in the support world, not a beginner. Working from an in-office base in Cape Town, you’ll travel to stores as needed, including openings, and contribute to resolving issues quickly while continually

Qualifications

• Minimum 3 years' experience in an applications support role.
• Fluent in English; Afrikaans ability is a plus.
• Valid driver’s license and own vehicle.
• Willingness to learn; on‑the‑job training provided.
• Ability to work in a high-volume, pressurised environment.

Responsibilities

• Provide day-to-day applications support across the business.
• Troubleshoot and resolve issues, escalating where needed.
• Collaborate with software development and other departments.
• Travel to stores as needed, including when new stores open.

Skills

Applications support

Troubleshooting

Cross-functional collaboration

Fluent English

Afrikaans communication

Driver's license

Job description

AES Global is recruiting an IT Applications Support Engineer to join a fast-moving, supportive team in a retail environment. You will provide hands-on applications support in a high-volume setting, working closely with IT and software development teams.

This role suits someone with solid experience in the support world, not a beginner. Working from an in-office base in Cape Town, you’ll travel to stores as needed, including openings, and contribute to resolving issues quickly while continually