Hybrid CX Strategist: Map Journeys, Drive Growth

Placements24; Benoni; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid and retirement fund

Job summary

Placements24 seeks a Customer Experience Strategist for a hybrid role based in Benoni, Gauteng. You will map customer journeys, conduct research, and develop CX strategies that align with client objectives to boost satisfaction and growth.

The role requires strong analytical, communication, and presentation skills, with 5+ years in CX or related consulting and a Bachelor’s degree in a related field. Travel to client sites within Gauteng is expected.

Qualifications

• Bachelor's degree in Marketing, Business, Psychology, or related field.
• 5+ years of experience in customer experience, marketing strategy, or related consulting roles.
• Proven experience in designing and implementing customer-centric strategies.
• Strong understanding of customer journey mapping, user research, and CX metrics.
• Excellent analytical, problem-solving, and creative thinking skills.
• Superb communication, presentation, and interpersonal skills.

Responsibilities

• Map current customer journeys and identify key moments of truth and pain points.
• Conduct customer research, including surveys, interviews, and user testing, to gather insights.
• Develop customer experience strategies and roadmaps aligned with business objectives.
• Recommend improvements to products, services, and processes to enhance customer satisfaction.
• Collaborate with cross-functional teams to ensure seamless implementation of CX initiatives.
• Design and measure KPIs for customer experience.
• Stay abreast of trends and technologies in CX management.
• Present findings and strategic recommendations to client leadership.

Skills

CX strategy

Journey mapping

User research

CX metrics

Data analysis

Communication

Presentation

Education

Bachelor's degree in Marketing/Business/Psychology

Tools

Customer feedback tools

Analytics platforms

Job description

Placements24 seeks a Customer Experience Strategist for a hybrid role based in Benoni, Gauteng. You will map customer journeys, conduct research, and develop CX strategies that align with client objectives to boost satisfaction and growth.

The role requires strong analytical, communication, and presentation skills, with 5+ years in CX or related consulting and a Bachelor’s degree in a related field. Travel to client sites within Gauteng is expected.