Hybrid CX Architect — Elevate Customer Journeys

Placements24; Soweto; Híbrido; ZAR 250.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health insurance

Retirement savings plan

Hybrid work model

Descripción de la vacante

Placements24 is seeking a Customer Experience Specialist in Soweto for a hybrid role that blends in-office collaboration with remote flexibility. You will analyze feedback, map journeys, and implement improvements to enhance customer satisfaction and loyalty within the Soweto community and beyond.

The ideal candidate will be empathetic, an excellent communicator, and capable of coordinating with multiple departments to deliver outstanding service.

Formación

• Experience in customer experience, customer service, or related field.
• Strong understanding of customer journey mapping and service design principles.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyze data and translate insights into actionable strategies.
• Experience with CRM systems and customer feedback tools.

Responsabilidades

• Develop and implement strategies to improve the overall customer experience.
• Analyze customer feedback, surveys, and metrics to identify trends and areas for enhancement.
• Act as a liaison between customers and internal departments to resolve issues and ensure satisfaction.
• Create and maintain customer journey maps and service blueprints.
• Develop training materials and conduct sessions for staff on customer service best practices.
• Monitor customer interactions across various channels to ensure quality and consistency.
• Proactively engage with customers to gather feedback and build relationships.
• Collaborate with marketing and product teams to align customer experience initiatives.
• Identify opportunities to personalize customer interactions and exceed expectations.

Conocimientos

Customer experience

Communication

Data analysis

CRM systems

Service design

Descripción del empleo

Placements24 is seeking a Customer Experience Specialist in Soweto for a hybrid role that blends in-office collaboration with remote flexibility. You will analyze feedback, map journeys, and implement improvements to enhance customer satisfaction and loyalty within the Soweto community and beyond.

The ideal candidate will be empathetic, an excellent communicator, and capable of coordinating with multiple departments to deliver outstanding service.