CX Strategy Consultant - Transform Customer Journeys

Placements24; Paarl; On-site; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical aid

Retirement planning

Training & development

Career advancement

Job summary

Placements24 in Paarl, Western Cape, seeks a dedicated Management Consultant to elevate customer experience initiatives for diverse clients. You will analyze journeys, identify pain points, and design strategies to boost satisfaction, loyalty, and retention using data analytics and user research.

The ideal candidate has a Bachelor's in Marketing, Business Admin, or Psychology (Master's a plus) with 4–6 years in CX, marketing, or management consulting.

Qualifications

• Bachelor's degree in Marketing, Business Admin, Psychology or related field.
• 4–6 years in CX, marketing, service design, or management consulting.
• Experience analyzing customer data and developing customer-centric strategies.
• Knowledge of journey mapping, user research, and CX metrics (NPS/CSAT).

Responsibilities

• Assess current customer experiences across touchpoints.
• Map journeys and identify moments of truth for improvement.
• Develop data-driven insights on customer behavior, needs, and preferences.
• Design CX strategies to improve service, engagement, and loyalty.
• Collaborate with client teams to implement CX improvements and adoption.
• Measure impact on key business metrics using CX metrics.
• Stay updated on CX trends, digital marketing, and service design.

Skills

Customer journey mapping

Data analysis

CX strategy

User research

Communication

Presentation

Education

Bachelor's degree in Marketing, Business Administration, or Psychology

Master's degree (plus)

Job description

Placements24 in Paarl, Western Cape, seeks a dedicated Management Consultant to elevate customer experience initiatives for diverse clients. You will analyze journeys, identify pain points, and design strategies to boost satisfaction, loyalty, and retention using data analytics and user research.

The ideal candidate has a Bachelor's in Marketing, Business Admin, or Psychology (Master's a plus) with 4–6 years in CX, marketing, or management consulting.