CX Strategy Consultant: Transform Customer Journeys

Placements24; Soweto; On-site; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Health and wellness benefits

Professional development opportunities

Diverse client projects

Collaborative team environment

Job summary

Placements24 seeks a Management Consultant specializing in CX Strategy to join its team in Soweto, Gauteng. You will analyze customer touchpoints, design CX initiatives, and drive loyalty by aligning CX with business goals.

Responsibilities include developing journey maps, advising on data-driven engagement, and collaborating with marketing, sales, and operations to implement end-to-end CX improvements and measure outcomes.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Psychology, or related field.
• 4+ years in customer experience management, marketing, or consulting.
• Proven experience developing and implementing CX strategies.
• Strong CX metrics, journey mapping, and touchpoint analysis knowledge.
• Excellent analytical, research, and stakeholder skills.

Responsibilities

• Assess current CX strategies and identify areas for improvement across touchpoints.
• Develop and implement CX strategies, roadmaps, and journey maps.
• Advise clients on leveraging data and technology to boost engagement.
• Design improvements for customer service processes and digital channels.
• Conduct customer research via surveys, interviews, and workshops.
• Collaborate with marketing, sales, and operations for integrated CX initiatives.
• Measure and report on CX strategy effectiveness.

Skills

CX Strategy

Customer Journey Mapping

Data Analysis

Stakeholder Management

Communication

Education

Bachelor's degree in Marketing, Business Administration, Psychology, or related field

Tools

CRM Systems

Customer Data Platforms

Job description

Placements24 seeks a Management Consultant specializing in CX Strategy to join its team in Soweto, Gauteng. You will analyze customer touchpoints, design CX initiatives, and drive loyalty by aligning CX with business goals.

Responsibilities include developing journey maps, advising on data-driven engagement, and collaborating with marketing, sales, and operations to implement end-to-end CX improvements and measure outcomes.