Hybrid CX Strategy Lead — Drive Growth & Loyalty

Placements24; Polokwane; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary & incentives

Hybrid work

Professional development & CX training

Culture of collaboration

High-impact projects

Career growth

Job summary

Placements24 in Polokwane, Limpopo is seeking a Lead Customer Experience (CX) Consultant to design and optimize customer journeys, driving engagement and growth. You will lead CX strategies, mapping, and data-driven insights across industries in a hybrid role.

You will mentor junior consultants, collaborate with cross-functional teams, and present findings to senior leadership while shaping customer-centric programs and practices within the firm.

Qualifications

• 6+ years in CX strategy, design, or consulting.
• Proven ability to lead complex CX projects.
• Deep understanding of CX principles, methodologies, and best practices.
• Strong analytical skills with data-driven insights.
• Excellent communication, facilitation, and presentation skills.
• Experience with CRM systems and customer feedback platforms is beneficial.
• Bachelor's degree in Marketing, Business, Psychology, or a related field.

Responsibilities

• Lead design and implementation of comprehensive CX strategies.
• Conduct customer research, journey mapping, and persona development.
• Analyze feedback and data to identify improvement areas.
• Develop recommendations to optimize touchpoints and service delivery.
• Manage client engagements, leading project teams for successful outcomes.
• Collaborate with cross-functional teams to integrate CX initiatives.
• Present CX strategies and findings to senior client leadership.
• Mentor junior consultants and contribute to CX practice development.

Skills

CX strategy

Project leadership

CRM systems

Data analytics

Stakeholder management

Education

Bachelor's degree (Marketing/Business/Psychology)

Tools

CRM software

Feedback platforms

Job description

Placements24 in Polokwane, Limpopo is seeking a Lead Customer Experience (CX) Consultant to design and optimize customer journeys, driving engagement and growth. You will lead CX strategies, mapping, and data-driven insights across industries in a hybrid role.

You will mentor junior consultants, collaborate with cross-functional teams, and present findings to senior leadership while shaping customer-centric programs and practices within the firm.