Hybrid Customer Support Specialist

Exness; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Health and life insurance

21 days annual leave

Education allowance

Team-building activities

Job summary

Exness in Cape Town offers a hybrid Customer Support role, providing expert assistance across live chat, phone, and email to existing clients. You will resolve technical questions, manage requests, and uphold a strong company image.

You’ll need strong English communication, client-facing skills, and the ability to multitask while meeting quarterly KPI targets. The position includes extensive training and comprehensive health, life insurance, and education benefits.

Qualifications

• Bachelor’s degree in business administration or related field.
• Excellent written and verbal English communication.
• Experience in customer support is a plus.
• Ability to handle multiple channels and multitask effectively.

Responsibilities

• Provide support and issue resolution across live chat, phone, and email.
• Answer technical support questions and maintain a positive company image.
• Escalate issues to specialists via Salesforce or Jira when needed.
• Update clients on request status and verify submitted documents.
• Prepare and interpret reports with acceptable detail and accuracy.
• Attend seminars to understand business functions and meet KPIs.
• Perform ad hoc tasks assigned by the manager.

Skills

Communication skills

Client-facing

Troubleshooting

Customer service

Self-motivated

Education

Bachelor's degree in business administration or related field

Tools

Salesforce

Jira

Live chat

Email support

Job description

Exness in Cape Town offers a hybrid Customer Support role, providing expert assistance across live chat, phone, and email to existing clients. You will resolve technical questions, manage requests, and uphold a strong company image.

You’ll need strong English communication, client-facing skills, and the ability to multitask while meeting quarterly KPI targets. The position includes extensive training and comprehensive health, life insurance, and education benefits.