Hybrid Customer Support Pro — Quick Issue Resolver

e-Rele; Johannesburg; Hybrid; ZAR 89,000 - 134,000; Full time

Job summary

Sandton, Johannesburg (hybrid) full time Operations role reporting to the Customer Support Manager. Provide frontline support to customers and providers, resolving issues quickly and professionally.

The e-Rele Learnership offers practical skills and workplace experience. After completion, you can continue earning on the e-Rele platform in multiple ways, including becoming a provider or Hubers, with staged higher earning opportunities.

Qualifications

• 1-2 years of customer support experience.
• Excellent communication skills.
• Problem-solving mindset.
• Experience with ticketing systems.

Responsibilities

• Handle customer and provider enquiries via phone, email and chat
• Resolve booking and payment issues
• Escalate complex issues to management
• Maintain support ticket records
• Provide feedback on recurring issues

Skills

Excellent communication

Problem-solving mindset

Ticketing systems

Customer support experience

Tools

Ticketing systems

Job description

Sandton, Johannesburg (hybrid) full time Operations role reporting to the Customer Support Manager. Provide frontline support to customers and providers, resolving issues quickly and professionally.

The e-Rele Learnership offers practical skills and workplace experience. After completion, you can continue earning on the e-Rele platform in multiple ways, including becoming a provider or Hubers, with staged higher earning opportunities.