Customer Support Agent

e-Rele; Johannesburg; Hybrid; ZAR 89,000 - 134,000; Full time

Job summary

Sandton, Johannesburg (hybrid) full time Operations role reporting to the Customer Support Manager. Provide frontline support to customers and providers, resolving issues quickly and professionally.

The e-Rele Learnership offers practical skills and workplace experience. After completion, you can continue earning on the e-Rele platform in multiple ways, including becoming a provider or Hubers, with staged higher earning opportunities.

Qualifications

• 1-2 years of customer support experience.
• Excellent communication skills.
• Problem-solving mindset.
• Experience with ticketing systems.

Responsibilities

• Handle customer and provider enquiries via phone, email and chat
• Resolve booking and payment issues
• Escalate complex issues to management
• Maintain support ticket records
• Provide feedback on recurring issues

Skills

Excellent communication

Problem-solving mindset

Ticketing systems

Customer support experience

Tools

Ticketing systems

Job description

Sandton, Johannesburg (hybrid) full time Operations Reports to: Customer Support Manager

About the role

Provide frontline support to customers and providers, resolving issues quickly and professionally.

Responsibilities

• Handle customer and provider enquiries via phone, email and chat
• Resolve booking and payment issues
• Escalate complex issues to management
• Maintain support ticket records
• Provide feedback on recurring issues

Requirements

• 1-2 years of customer support experience
• Excellent communication skills
• Problem-solving mindset
• Experience with ticketing systems
• Ability to work in a fast-paced environment

Beyond the Learnership

The e-Rele Learnership is designed to give you practical skills and workplace experience. But it doesn't end there.

When you complete the programme, you'll have the skills and credentials to continue earning on the e-Rele platform in multiple ways:

1. Become a Service Provider

Register as a provider on e-Rele and earn 80% of every job. Cleaners, plumbers, electricians, handymen—if you have a skill, you can build a business.

2. Become a Huber (Venthub Listener)

Venthub is e-Rele's anonymous 24/7 venting service. As a trained Huber, you earn R0.60–R3.40 per minute just by listening. No experience needed—we train you.

3. Graduate with a Higher Earning Rate

Learnership graduates earn a higher rate than standard providers and Hubers. Your training sets you apart—and you're compensated for it.

4. Provider + Huber (Do Both)

Why choose one? Many of our providers also work as Hubers. You can offer services AND listen—doubling your earning potential.