Hybrid Customer Operations Specialist - Pretoria

Placements24; Pretoria; Hybrid; ZAR 279,000 - 469,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund contributions

Paid time off

Career growth opportunities

Job summary

Placements24 in Pretoria, Gauteng, is hiring a Customer Operations Specialist to oversee order fulfillment, inquiries, and issue resolution within a hybrid work model. You will collaborate with logistics, sales, and customer service to streamline processes and improve the end-to-end customer journey.

The role requires 2+ years in customer operations or order management, strong organizational skills, and proficiency with CRM and OMS software.

Qualifications

• 2+ years in customer operations, order management or similar role.
• Strong organizational skills and attention to detail.
• Proficiency with order management systems and CRM software.
• Excellent written and verbal communication and cross-functional collaboration.

Responsibilities

• Manage and process customer orders with accuracy and timely fulfillment.
• Handle inquiries about orders, shipping, and returns via multiple channels.
• Troubleshoot and resolve operational issues in the customer journey.
• Collaborate with logistics and warehouse teams to ensure stock accuracy and dispatch.
• Maintain accurate customer records and update systems as needed.
• Identify process improvements to boost efficiency and customer satisfaction.
• Generate reports on key operational metrics for management.
• Assist onboarding of new clients or partners from an operational perspective.
• Ensure compliance with company policies across operations.
• Support the customer service team with operational context and solutions.

Skills

Customer operations

Order management

CRM usage

Communication

Education

High school diploma

Tools

OMS software

CRM software

Job description

Placements24 in Pretoria, Gauteng, is hiring a Customer Operations Specialist to oversee order fulfillment, inquiries, and issue resolution within a hybrid work model. You will collaborate with logistics, sales, and customer service to streamline processes and improve the end-to-end customer journey.

The role requires 2+ years in customer operations or order management, strong organizational skills, and proficiency with CRM and OMS software.