Hybrid Customer Experience Manager — Polokwane

Placements24

Polokwane

Hybrid

ZAR 350,000 - 600,000

Full time

7 days ago

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Job summary

Placements24 is seeking a Customer Experience Manager in Polokwane, Limpopo, for a hybrid role focused on designing and implementing strategies to enhance customer satisfaction and loyalty. You will analyze feedback, train staff on service best practices, and develop programs to foster a customer-centric culture across all touchpoints.

The ideal candidate will combine customer behavior insight with exceptional communication to shape and elevate the customer journey, influencing retention and

Qualifications

Proven experience leading customer experience initiatives.
Strong analytical ability to interpret feedback and metrics.
Ability to design and implement customer-centric programs.

Responsibilities

Develop and implement customer experience strategies aligned with business goals.
Oversee customer service operations and ensure timely resolution of inquiries.
Collect, analyze, and report on customer feedback from surveys, reviews, and direct interactions.
Identify pain points in the customer journey and drive improvements.
Train and mentor staff on customer service best practices.
Collaborate with marketing and sales to maintain a consistent brand experience.
Develop and manage loyalty programs and initiatives.
Monitor CX metrics and drive improvements.

Skills

Customer experience

Leadership

Analytical skills

Staff training

Communication

Tools

CRM software

Job description

The ideal candidate will combine customer behavior insight with exceptional communication to shape and elevate the customer journey, influencing retention and

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