Hybrid Customer Experience Data Analyst

Placements24; Pretoria; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Base salary

Medical + retirement

Hybrid work

Professional development

Career progression

Job summary

Placements24 in Pretoria, Gauteng, is seeking a meticulous Customer Experience Analyst to help improve the end-to-end customer journey through data analysis and insights. You will gather and report on feedback, behavior, and satisfaction metrics, translating findings into concrete improvements across marketing, product, and customer service teams in a hybrid work setup.

The role requires a quantitative background, strong skills in Excel/SQL/Tableau/Power BI, and the ability to communicate

Qualifications

• Bachelor's degree or higher in a quantitative field.
• Proven experience as a Data/Business Analyst focusing on CX.
• Strong analytical skills with Excel/SQL/Tableau/Power BI.
• Solid understanding of statistics and data visualization.
• Ability to communicate complex findings to technical and non-technical audiences.
• Experience with customer feedback platforms is advantageous.
• Hybrid role in Pretoria, Gauteng.
• Detail-oriented with strong organizational skills.
• Experience in financial services is a plus.

Responsibilities

• Collect and analyze customer data from surveys, feedback forms, transaction history, and website analytics.
• Identify key trends, patterns, and correlations in customer behavior and feedback.
• Develop and maintain dashboards and reports to visualize customer experience metrics.
• Translate complex data into clear, concise, and actionable recommendations for business stakeholders.
• Conduct root cause analysis for customer satisfaction issues and propose solutions.
• Collaborate with product and service teams to implement improvements based on data insights.
• Monitor the impact of implemented changes on customer satisfaction and business outcomes.
• Stay abreast of industry best practices in customer experience analysis and data analytics.
• Present findings and recommendations to management and cross-functional teams.

Skills

Excel

SQL

Tableau

Power BI

Statistics

Data visualization

Communication

Education

Bachelor's degree in Statistics, Mathematics, Economics, Business Analytics, or related field

Tools

Tableau Server

Power BI Desktop

Job description

Placements24 in Pretoria, Gauteng, is seeking a meticulous Customer Experience Analyst to help improve the end-to-end customer journey through data analysis and insights. You will gather and report on feedback, behavior, and satisfaction metrics, translating findings into concrete improvements across marketing, product, and customer service teams in a hybrid work setup.

The role requires a quantitative background, strong skills in Excel/SQL/Tableau/Power BI, and the ability to communicate