Hybrid CRM Director, E‑commerce & Klaviyo Expert

Underground Ecom; Cape Town; Hybrid; ZAR 900.000 - 1.500.000; Vollzeit

Benefits dieser Stelle

Medical Aid

Holiday entitlement

Parental Leave

Laptop provided

Parking subsidy

Pension scheme

Career progression

Hybrid work environment

Zusammenfassung

Underground Ecom, a leading retention marketing agency, is seeking an experienced CRM Director for a long-term, hybrid role in Cape Town. You will lead a team of email marketers, copywriters and designers delivering Klaviyo-driven campaigns and automations for ecommerce clients.

You will communicate directly with clients, manage 10-12 accounts, drive strategy, report progress and ensure client retention. Full-time, UK-friendly hours, with strong growth opportunities.

Qualifikationen

• 5+ years of E-commerce marketing experience.
• Experience leading a CRM/email marketing team.
• Confident in communicating with clients.
• Able to commit to a full-time position (Mon-Fri, 9 AM - 5 PM UK time).

Aufgaben

• Lead a team of 5 to deliver email marketing services.
• Be the main contact for up to 10-12 ecommerce clients and manage projects.
• Build strong client relationships to improve satisfaction and retention.
• Provide leadership and daily operational direction for the team.
• Communicate with clients daily and produce progress reports.

Kenntnisse

Email marketing

Klaviyo

Client communication

E-commerce marketing

Team leadership

Tools

Klaviyo

Jobbeschreibung

Underground Ecom, a leading retention marketing agency, is seeking an experienced CRM Director for a long-term, hybrid role in Cape Town. You will lead a team of email marketers, copywriters and designers delivering Klaviyo-driven campaigns and automations for ecommerce clients.

You will communicate directly with clients, manage 10-12 accounts, drive strategy, report progress and ensure client retention. Full-time, UK-friendly hours, with strong growth opportunities.