HVAC SLA Account Manager — Growth & Service Leader

Status Staffing; Wes-Kaap; On-site; ZAR 111,600 - 167,400; Full time

Job summary

Status Staffing in South Africa is seeking a target-driven professional to manage SLAs, coordinate technical teams, and drive sales within a maintenance/account management role.

The candidate should have a Grade 12, HVAC experience (2+ years), a valid driver's license, and strong MS Office skills; Pastel and Office 365 knowledge is advantageous. This role emphasizes client relationships, invoicing, and site visits to ensure service excellence.

Qualifications

• Grade 12 qualification is essential.
• HVAC experience essential, minimum 2 years.
• Valid driver’s license and own vehicle.
• Strong technical knowledge required.
• Proficiency in Excel, Word and Outlook.
• Pastel and Office 365 advantageous.
• Sales-driven with strong communication.
• Excellent customer liaison and service skills.
• Outstanding organisational and planning abilities.
• Strong problem-solving and high attention to detail.

Responsibilities

• Manage a high volume of SLAs with customers.
• Schedule and coordinate technical teams for service delivery.
• Achieve sales targets and contribute to growth.
• Develop and implement sales strategies.
• Maintain strong client relationships.
• Handle client communications and feedback reports.
• Manage customer invoicing processes.
• Conduct regular site visits to ensure service excellence.

Skills

Strong technical knowledge

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer communication

Customer empathy

Client liaison

Organisational skills

Problem solving

Sales mindset

Target driven

Education

Grade 12

Tertiary qualification preferred

Tools

Pastel

Office 365

Job description

Status Staffing in South Africa is seeking a target-driven professional to manage SLAs, coordinate technical teams, and drive sales within a maintenance/account management role.

The candidate should have a Grade 12, HVAC experience (2+ years), a valid driver's license, and strong MS Office skills; Pastel and Office 365 knowledge is advantageous. This role emphasizes client relationships, invoicing, and site visits to ensure service excellence.