Sla Account Manager

Status Staffing; Wes-Kaap; Presencial; ZAR 111.600 - 167.400; Jornada completa

Descripción de la vacante

Status Staffing in South Africa is seeking a target-driven professional to manage SLAs, coordinate technical teams, and drive sales within a maintenance/account management role.

The candidate should have a Grade 12, HVAC experience (2+ years), a valid driver's license, and strong MS Office skills; Pastel and Office 365 knowledge is advantageous. This role emphasizes client relationships, invoicing, and site visits to ensure service excellence.

Formación

• Grade 12 qualification is essential.
• HVAC experience essential, minimum 2 years.
• Valid driver’s license and own vehicle.
• Strong technical knowledge required.
• Proficiency in Excel, Word and Outlook.
• Pastel and Office 365 advantageous.
• Sales-driven with strong communication.
• Excellent customer liaison and service skills.
• Outstanding organisational and planning abilities.
• Strong problem-solving and high attention to detail.

Responsabilidades

• Manage a high volume of SLAs with customers.
• Schedule and coordinate technical teams for service delivery.
• Achieve sales targets and contribute to growth.
• Develop and implement sales strategies.
• Maintain strong client relationships.
• Handle client communications and feedback reports.
• Manage customer invoicing processes.
• Conduct regular site visits to ensure service excellence.

Conocimientos

Strong technical knowledge

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer communication

Customer empathy

Client liaison

Organisational skills

Problem solving

Sales mindset

Target driven

Educación

Grade 12

Tertiary qualification preferred

Herramientas

Pastel

Office 365

Descripción del empleo

A recent professional profile photo is to accompany your application

EMPLOYMENT TYPE : Permanent

SECTOR : Maintenance / Account Management

BASIC SALARY : R10 000 - R15 000 + Benefits

START DATE : A.S.A.P

REQUIREMENTS

• Grade 12 qualification is essential; a tertiary qualification would be preferable.
• Proven HVAC experience is essential, with a minimum of 2 years’ experience required.
• Valid driver’s license and own reliable vehicle required for work purposes.
• Strong technical knowledge is essential.
• Strong computer literacy, with proficiency in Microsoft Excel, Word, and Outlook.
• Knowledge of Pastel and Office 365 would be advantageous.
• Sales and target-driven mindset.
• Excellent verbal communication and customer empathy skills.
• Excellent customer liaison and service skills.
• Outstanding organisational and planning skills.
• Strong problem-solving abilities.
• High attention to detail.
• Must be methodical, thorough, and well organized.
• Must be a proactive, energetic individual with a positive outlook.

DUTIES

• Manage a high volume of customer service level agreements (SLAs).
• Schedule and coordinate technical teams to ensure effective service delivery.
• Achieve sales targets and contribute to business growth.
• Develop and implement strategies to increase sales.
• Manage and maintain strong client relationships.
• Handle all client communication and provide service feedback reports.
• Manage customer invoicing processes.
• Conduct regular customer site visits to ensure service excellence.

HOURS

• Monday to Thursday: 07:30 - 17:00
• Fridays: 07:30 - 16:15

Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.