Hub Administrator & Customer Experience Lead

Dis-Chem Pharmacies Limited; Ficksburg; Sur place; ZAR 180 000 - 230 000; Plein temps

Avantages offerts par ce poste

Medical aid

Provident fund

Staff account

Résumé du poste

Dis-Chem Pharmacies in Ficksburg, Free State, is seeking an experienced Hub Administrator to provide efficient administrative and reception support within the Store of the Future hub.

You will manage incoming calls, assist walk-in customers and clinic patients, maintain accurate records and promote Dis-Chem's integrated health offerings and Better Rewards programme with a professional, customer‑focused approach.

Qualifications

• Essential: Grade 12 / Matric certificate.
• Essential: Computer literacy, including Word, Excel and Outlook.
• Essential: Excellent verbal and written communication skills.
• Essential: Strong administrative and organisational abilities.
• Essential: Good attention to detail and the ability to maintain accurate records.
• Essential: Ability to multitask, prioritise responsibilities and work under pressure.
• Essential: A customer-focused approach with a professional and friendly manner.

Responsabilités

• Reception and Call Management: Answer incoming calls professionally and direct enquiries to the appropriate departments or individuals.
• Provide accurate information regarding appointments, clinic services, products and general customer enquiries.
• Record and relay messages accurately, confirming relevant details with callers.
• Assist walk-in customers and clinic patients with appointments, bookings, queue management and general information.
• Confirm patient appointments in advance and maintain accurate patient profiles on the relevant electronic systems.
• Identify urgent enquiries and immediately escape potential medical emergencies to the Hub Advisor or Nursing Practitioner in accordance with established procedures.
• Integrated Health Support: Support the administration and promotion of Dis-Chem Cover products, including Dis-Chem Health and Dis-Chem Life.
• Obtain and record customer consent in accordance with POPIA.
• Capture and log leads for relevant Cover products.
• Explain product benefits and direct customers to the appropriate sales channels for further assistance.
• Assist with basic Cover-related queries and elevate more complex matters to the relevant personnel.
• Better Rewards Programme: Promote customer awareness and adoption of the Better Rewards programme.
• Educate customers on the programme's benefits, features and usage.
• Assist customers with basic Better Rewards queries and troubleshoot common issues.
• Escalate complex queries to the Hub Advisor or Store Admin Manager where necessary.
• Customer Service: Act as a central point of contact for customer enquiries, compliments and complaints.
• Accurately record customer feedback and complaints on the

Connaissances

Verbal communication

Written communication

Administrative skills

Organisational skills

Attention to detail

Multitasking

Customer service

Telephone manners

Formation

Matric / Grade 12

Administration or Customer Service qualification

Outils

SAP

CRM platforms

Electronic patient record systems

Microsoft Word

Microsoft Excel

Outlook

Description du poste

Dis-Chem Pharmacies in Ficksburg, Free State, is seeking an experienced Hub Administrator to provide efficient administrative and reception support within the Store of the Future hub.

You will manage incoming calls, assist walk-in customers and clinic patients, maintain accurate records and promote Dis-Chem's integrated health offerings and Better Rewards programme with a professional, customer‑focused approach.