Housekeeping Contract Manager

Craven Cottage CC; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Craven Cottage CC in Cape Town is seeking an experienced Housekeeping Manager to lead the housekeeping team, ensuring quality standards and operational efficiency. This role requires at least 5 years in a similar position within a high-end hotel.

The ideal candidate will demonstrate strong leadership, excellent attention to detail, and the ability to improve guest satisfaction. Responsibilities include managing policies, conducting inspections, and addressing guest inquiries in a professional manner.

Qualifications

• At least 5+ years’ experience in a similar position at a high-end hotel.
• Proven track record of improving operational efficiency and guest satisfaction.
• Demonstrable experience in a housekeeping management role.

Responsibilities

• Lead and manage the housekeeping team, ensuring quality standards.
• Develop and implement housekeeping policies and quality controls.
• Conduct regular inspections for cleanliness compliance.

Skills

Leadership skills

Attention to detail

Organizational skills

Communication skills

Education

Grade 12

Relevant certification in hospitality management

Tools

Hotel system - Opera

Payroll T&A systems (PRP, Sage, etc.)

Job description

Duties

• Lead and manage the housekeeping team, providing support, training, and guidance to ensure quality standards are met.
• Develop and implement housekeeping policies, procedures, and quality controls to maintain cleanliness and functionality.
• Conduct regular inspections of guest rooms, suites, and public areas to ensure compliance with cleanliness and presentation standards.
• Manage inventory for cleaning supplies and equipment, ensuring sufficient resources while adhering to budget guidelines.
• Collaborate with other departments to coordinate housekeeping schedules and special requests from guests.
• Address and resolve guest inquiries and complaints in a professional and timely manner.
• Implement and oversee safety and sanitation protocols in line with industry standards.
• Prepare reports and documentation related to housekeeping operations, including team performance and inventory management.

Requirements

• Grade 12
• Relevant certification in hospitality management or a related field.
• At least 5+ years’ experience in a similar position at a high‑end hotel or hospitality setting.
• Proven track record of improving operational efficiency and guest satisfaction within a housekeeping department.
• Familiarity with cleaning products, chemicals, and their safe handling.
• Demonstrable experience in a housekeeping management role within the hospitality industry.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively.
• Excellent attention to detail and a proactive approach to problem‑solving.
• Strong organizational skills, with the ability to manage multiple tasks efficiently.
• Good communication skills, both verbal and written, to interact effectively with staff and guests.

Systems Knowledge

• Hotel system - Opera
• Payroll T&A (PRP, Sage, etc.)
• Mobile platforms (E-Cat, Omni, etc.)